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‎03-15-2014 02:02 PM

HP Recommended

I have a 5 year old HP Pavilion DV6 laptop that I wish to restore to factory settings in order to give to my nephew.

I have either lost or never made system recovery discs. The computer did not come with recovery discs.

The computer came pre-installed with Vista. However I have since upgraded it to Win7 with the free upgrade that was offered to me at the time of purchase.  There is a recovery drive D:/ partition on the computer.  However, when I try to perform a system recovery, the HP restore utility can not find the 😧 recovery partition, nor do I get an option to select it.  How can I reset this computer to factory defaults? Even if it reverts back to Vista, that would be fine, and I could then use the Win7 upgrade disc to return it to 7.  I just need to reset everything back to defaults, and none of the normal recovery methods are working.  PLEASE ADVISE.

 

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