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‎07-28-2014 12:56 PM

HP Recommended

Hi, 

 

I left my laptop (HP Pavilion 15-e072sa / ID E4Q88EA#ABU) idle for a couple of hours and when I came back to it I realized it had frozen (a very unusual behaviour for my laptop). I then tried rebooting it manually by using the switch off button, however it just won't restart. The screen displays the HP logo and either the windows 8 loading screen "rotating dots" or, alternatively, "preparing automatic repair" sign for approx. 2 minutes, then the writing disappears but nothing else happens. I followed the steps recommended in the HP troubleshooting section and ran a system quick test activated by pressing F2 on boot-up. The results are as follows:

 

hard drive SMART check: passed

hard drive short DST check: failed

failure ID: RQF95H-6Q676H-MFPWXG-60T203

 

I have no idea what the above code means but I would like to find out if it is fixable without losing the data stored on my laptop. I've got some important work-related files there that I really need to recover. Your suggestions will be much appreciated.

 

Regards,

mingus

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