08-31-2011 03:36 AM - last edited on 10-07-2011 01:57 PM by K_Saurabh
My Touchpad has frozen and wil not turn off or accept any commands. How do I reset the device?
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08-31-2011 08:13 AM - last edited on 11-13-2012 01:35 PM by CalvinP
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09-26-2011 10:47 AM
I have four HP Touchscreens (the $99/$129 deals) and so far, three have locked up (completely froze) after selecting a Web Address (URL) and doing a copy, then creating an email, pasting the web address and hitting send.
It happened on my 16 GB as well as my 32 GB. My son just called me asking me what he needs to press to reboot it. When I asked him what he was doing when it happened, he said he pasted a website address into an email, the same thing I was doing on my two tablets when they locked up on me. Very odd issue and yes, I have already run the System Updates on all devices (perhaps it's that update that's the problem because I ran the update when I first got them).
The reboot solution that I found to work all the time is to;
Simultaneously hold the power button, volume down button and the big HP button for 30 seconds.
10-03-2011 01:05 PM
Hi Dot_Rules, As someone with multiple touchpads maybe you can answer my question. I have two touchpads that I'm going to put on the same WebOs account. I haven't activated the second one yet, but the HP help desk advised me that the only way to get the same apps on both devices is to erase the apps and settings on the device that I didn't download the app with and then reactive. Their logic is that this will restore all apps downloaded to the WebOs account on that device.
10-03-2011 01:26 PM
When I powered up my second tablet and registered it with HP, I logged in with the same user id and password and up to that point, I didn't even realize that the device itself was being backed up to their site.
I was surprised to learn that they had access to my documents and family photos (I normally don't read the instructions, lol), but it wasn't a big deal.
What I do recall though, is that when I logged in using the same credentials, it gave me the option to do a restore from the date of the last backup.
So, it seemed to me at the time (which I chose not do do because I would rather keep them separate because my kids were going to use "the new one and I didn't want to add/mix the apps and data onto the new one).
I was them able to name the new device and subsequently repeated the same process on the new devices. I chose to not restore and then named the device something else.
I believe the restore option would have been beneficial if my device had crapped out and I was in need of restoring everything to it.
It doesn't make sense (to me anyway) what they are telling you because if you think about it, the new device hasn't been backed up so the config files they are referring to shouldn't matter. This is the reason the restore option is given to you "before you get started".
AT this point, three of the four are registered with the SAME logon creds and I would expect I should be able to restore one to the other when and if I need to . Let me now how you make out. Wish I could have been more helpful!
10-12-2011 07:52 PM