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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
If you are connecting via network and you let windows or the HP utility perform the install then in most cases it will have used a Windows WSD port for the print driver. This system while nice in theory is flawed and unreliable. On your PC go to control panel >devices and printers>then right click on your printer icon and select printer properties from the drop down menu. Then go to the ports tab and see what port is being used. If it is WSD click add port, new Standard TCP/IP port and use the network address of the printer when prompted for an address.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
HP Recommended
Is it out of paper or is your computer trying to print to a paper type that is not loaded in the printer.
Take a picture of the exact message you are getting or type the exact message here.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
These are the two examples of "out of paper" messages. After I turn my computer back on it will print two pages then say out of paper, this is when I open and close the paper tray for some reason.
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HP Recommended
HP Recommended
If you are connecting via network and you let windows or the HP utility perform the install then in most cases it will have used a Windows WSD port for the print driver. This system while nice in theory is flawed and unreliable. On your PC go to control panel >devices and printers>then right click on your printer icon and select printer properties from the drop down menu. Then go to the ports tab and see what port is being used. If it is WSD click add port, new Standard TCP/IP port and use the network address of the printer when prompted for an address.
If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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HP Recommended
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