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MFP M477fnw always out of paper error

Color LaserJet Pro MFP M477fnw
Microsoft Windows 10 (64-bit)

My printer says its always out of paper but it's not, it will print configuration page no problem.  Sometimes when I shut my computer and printer off and start again it will print 2 pages and error comes again. Therefore its always initializing. Need help

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MFP M477fnw always out of paper error

Is it out of paper or is your computer trying to print to a paper type that is not loaded in the printer.

 

Take a picture of the exact message you are getting or type the exact message here.

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MFP M477fnw always out of paper error

These are the two examples of "out of paper" messages.  After I turn my computer back on it will print two pages then say out of paper, this is when I open and close the paper tray for some reason.

debikins_0-1583872702466.png

debikins_1-1583872732562.png

 

 

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MFP M477fnw always out of paper error

Funny when I restart the printer spooler it will work, what does this mean?

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MFP M477fnw always out of paper error

If you are connecting via network and you let windows or the HP utility perform the install then in most cases it will have used a Windows WSD port for the print driver. This system while nice in theory is flawed and unreliable.  On your PC go to control panel >devices and printers>then right click on your printer icon and select printer properties from the drop down menu.  Then go to the ports tab and see what port is being used. If it is WSD click add port, new Standard TCP/IP port and use the network address of the printer when prompted for an address.

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MFP M477fnw always out of paper error

You bloomin genius!!!!!! Thank you so much - this worked! Steps were slightly different but I worked it out pretty easily.

 

Thank you thank you thank you!!

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