the printer does not print and does not see black ink in the cartridge

[Vregus]

A month later, I decided to print a document. And I see a picture that the colored fragments are printed, but the black ones are not (text). I went into HP smart, I see that there is no ink in the cartridges, I filled them with ink, refilled them and installed them, but the picture did not change. Tell me what to do, the cartridges are about 2 months old.

[Asfiya03]

@Vregus,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like your black ink cartridge is not printing despite refilling it. Here are some troubleshooting steps to resolve the issue:

1. Check if the Black Cartridge is Recognized

• Open HP Smart or the printer's control panel and check the ink levels.
• If the cartridge is not detected properly, remove and reinsert it firmly.

2. Clean the Printhead

Since you refilled the cartridge, air bubbles or clogged nozzles may be causing the issue.

• Open HP Smart → Printer Settings → Tools → Clean Printhead (Run this multiple times if needed).
• Alternatively, use the printer's control panel (if available) to perform the same action.

3. Perform a Manual Cleaning

• Remove the black ink cartridge.
• Dampen a lint-free cloth or paper towel with warm water or isopropyl alcohol.
• Gently wipe the printhead (the copper-colored area with small nozzles).
• Let it air dry for a few minutes and reinstall it.

4. Check for Print Quality Issues

• Print a diagnostic page: Press and hold the Resume/Cancel button (🔄) for 3-5 seconds until the printer starts printing a test page.
• If black is missing, the printhead may still be clogged.

5. Perform a Hard Reset

• Turn off the printer and unplug it

I hope this helps.

Take care and have a good day.

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Asfiya03

HP Support