Supply issue after update

[EmiLouH3]

I just did the update that my printer requested me to do and now my shows a "supply problem" and reads that "my supplies are not communicating correctly with the printer." I tried reinstalling the cartridges and if that doesn't work, it wants me to replace my newly bought XL cartridges. Is there to un-install the update and go back to when it was working or a way to override this false error? Thank you.  

[Jay_G24]

Hi @EmiLouH3,

I'd like to help!

Could you share the exact error message on the printer screen?

Let me know!

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[melissa0917]

the message is "supply problem". same toner I've had in there for almost a year.  

[Jay_G24]

Let's try a power reset on the printer

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document -10.xx and Supplies Messages

Hope this helps!

Let me know!

[melissa0917]

doesn't work

[Jay_G24]

Let's try a reset -

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

[Ballefjongberga]

Does this not have to do with new firmware that now blocks all non HP toners?

[Jay_G24]

Hi @Ballefjongberga,

I'd like to help!

May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[melissa0917]

I believe so.   Do you know the solution?  Not getting anywhere with the help on here. 

[Jay_G24]

If the provided solution did not help, i’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Have a great day!