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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-11-2019 04:57 PM

HP Recommended
Product: HP Officejet pro 7740
Operating System: Microsoft Windows 10 (64-bit)

Looking to find out if in fact this will scan to this size and wherr do you go to change the settings.

11 people had the same question
2 REPLIES 2

‎02-11-2019 05:23 PM - edited ‎02-11-2019 05:24 PM

HP Recommended

@Jester2 

 

Please ensure that the settings for Scan:

 

1. "Page Size" to be "Auto Detect Size" (or Entire Scan Area)

2. "Source" to be "Flatbed" as shown below.

 

 

Edwin Scan flatbedA3_Scan.jpg

 

More info:

 

    https://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/OfficeJet-Pro-7740-Wide-Format-cannot-scan...

 

Regards.

BH
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‎02-11-2019 06:27 PM

HP Recommended

Hi,

Thanks for using the HP Support Community.  Apologies for jumping in here.

 

Please download the HP FULL feature software and use the HP Scan to scan the 11 x 17 prints.

 

These resources will show you exactly whow to do that and what settings to use:

 

Connect Wirelessly, Download and Install Software

HP Officejet Pro 7740 : How to scan a Tabloid or A3 size document

 

Hope that helps!

 

I am an HP Employee. Although I am speaking for myself and not for HP.
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