• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP OfficeJet 7610 Wide Format e-All-in-One Printer

I purchased an Officejet 7610 to print 13x19 photos. When I eventually needed it to scan and fax, I found that the scan head was crooked, such that all my faxes and scans were slanted. I couldn't find a way to fix this, so I bought a replacement. HP's website suggested the 7740, which only goes up to 11x17, so I keep the 7610 around for 13x19 prints.

I would still like to get into the 7610 to fix the misaligned scan head (so I can ditch the 7740 which has problems of its own) but can't find a service manual for it.

I'm an experienced IT professional with training in repairing office machines, so I'm qualified to do the work. I just need to know how to get the coverplates off.

4 REPLIES 4
HP Recommended

@TCav301

 

Welcome to the HP support community.

 

I understand that you are looking for a printer user manual, and I am glad to assist you.

Here is the link for the HP OfficeJet 7610 Wide Format printer user manual:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

I don't need the user manual.

I need to know how to open up the printer so I can straighten the scan head.

Did you read my OP?

HP Recommended

@TCav301

 

This seems to be a hardware issue and requires one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thank you, but I called and didn't get any help because it's so old.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.