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Review this FAQ to understand compatibility requirements, supported environments, and important considerations before connecting your conferencing device.
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- Jun 17, 2011
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- Oct 07, 2011
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Hello and welcome to the Poly Community VoIP Forum Please take a moment to familiarize yourself with the Community...
This is a quick overview of the most commonly asked questions. This Section will be updated from time to time. Th...
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- May 15, 2026
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- May 13, 2026
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hi team i need update to version 6.2.22.0185 but not available on poly lens page my mail: >Do not include the produ...
VVX 411, and 501 Polycom phones I have were found vulnerable to CVE-2026-0826. Latest firmware is not available to ...
Hi allI’m trying to recover a Polycom SoundPoint IP 330 (2201-12330-001). The phone displays “Could not contact boo...
Hi, we have a Poly VVX 500 phone in the field running pretty old firmware version 5.0.1We obviously want to upgrade...
We used to be able to find VVX 311/411 firmware on Poly Lens without any issue but as of recently, it's been remove...
Hi, we've noticed a strange behaviour with some VVX 250/300/301/400/401 (could be more models) running 6.4.1 or ear...
I've tried everything I can find — nothing works!PartNumber 3111-48820-001HardwareVersion 1.0SoftwareVersion 6.3.1....
I need to change a device policy to include "Send DTMF in RFC2976 SIP INFO". I cannot locate a setting on the Poly ...
Accepted Solution
Hi!Polycom phones have an option to do software/firmware upgrade from Polycom server - they usually go todownloads....
Poly Edge E100 – Intermittent Ringer IssueSeveral users have reported that the ringer on the Poly Edge E100 is not ...
Accepted Solution
I have a single CCX-400 set that was purchased at a thrift store. I am using it with a local SIP server. I made the...
I need to add and amplified speaker to the speakerphone on a Polycom Edge E350 for a client. Is there a plugin devi...
When connected to a bluetooth headset - GalaxyBuds 3 or PolyVoyager 4310 UC there is a repeating click that the per...
We are currently trying to push PKCS certificates from Microsoft Intune to be used for network access control (802....
Accepted Solution
Hi,we have a setup where the phones receive a custom certificate via xml to authenticate against an IIS for provisi...
I'm testing a Poly phone VVX 450 with Adran Switch LLDP-MED voice VLAN assignment and have observed behavior that I...
need help in correct proceedures for upgrading older VVX300 & VVX400 from v 4.1.6.x to the latest version so I can ...
I am attempting to configure a Polycom IP 5000 to operate on a Mitel MiVoice Business PBX. Mitel confirmed the IP 5...
I need to add contacts to my home/lines Screen and all of the instructions I have seen suggest that I hit the Edit ...
HI Folks,looking for Poly Trio C60 5.9.3 Rev AB to address teams firmware.the filename is : 3111-85960-001.sip.ldI ...
Hello,I'm having an issue with a Bluetooth headset on my Poly Edge E550.The headset pairs successfully, but then re...
Hi, we'd like to know if it's possible to change the selectable items shown on the home screen of the CCX500. In pa...
Accepted Solution
Hi,We recently purchased 5 Poly Trio C60 E927 devices. Out of those, only 1 device is working properly. The other 4...
Good dayCan anyone please assist me, I have a number of hp ip phones 4120 and will like to provision them with 3cx.
I bought a new Polycom VVX 250 IP phone from Amazon. The default User password 123 works, but the the 456 Admin pas...
I have a Poly CCX 505 which comes withSoftware Version8.1.4.0725 (Beta software)Updater SignatureDevelopmentIt is i...
Hello,We are using Polycom VVX 411 desk phones registered to a Twilio SIP domain over a wired LAN connection (no VP...
This post explains the possibility using Enhanced Feature Keys / EFK macros to change softkey functions or remove s...
Screen is locked
Hey there,I purchased a Poly Edge E350 to set up with a google voice. We have the business edition of google voice,...