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SUMMARY of HP Experts Meetup 2019 – The Experts Landed in Houston Sept 15-17, 2019

Are you curious about how we connect with our Community Experts?  Check out this blog on our 2019 HP Expert Meetup in Houston!


HP Experts Meetup 2018 – Celebrating Top Contributors of the Community

We have wrapped up another successful event to celebrate the Top Contributors of the HP Support Communities. Last week from Sep 26-28, 2018, we had the chance to meet some of the Experts of the English Community during the HP Meetup 2018 at the Hotel Kimpton Palomar in San Diego, CA.





The HP Support Community has a fresh new look

The community team is pleased to announce the redesign of the HP Support Community! This is the most significant redesign in the history of our community – which is fitting, considering that the community’s 10th anniversary is coming up in November.

Record number of volunteers participate in the Spring '18 #HPExpertDay

On March 28, a record number of HP employees swarmed the HP Support Forum to participate in #HPExpertDay and help as many customers as possible — 561 employees to be exact!


During that day, here's what was achieved:

You're invited: #HPExpertDay is on March 27-28, 2018

We have some exciting news to share: the first #HPExpertDay of 2018 will be on March 27-28!  


Hello, 2018!

Happy new year!  We hope that everyone had a restful and happy holiday season.  With 2018 just upon us, we wanted to take a stroll through memory lane...
Hello, 2018!Hello, 2018!

Happy holidays!

With winter solstice upon us, we wanted to say:Happy holidays!

Happy 9th birthday to the HP Support Forum!

The HP Support Forum has taken another trip around the sun – happy 9th birthday to the community!





From #HPMeetup17 to #HPExpertDay, we had another amazing year.


If you have any other favorite memories of year 9, please do share them in the comments.  Thank you for yet another wonderful year!

Another one for the books: results of the Fall 2017 #HPExpertDay

Last week, from September 20-21, 483 HP employees from around the globe logged onto the typically peer-to-peer HP Support Forum to help as many customers as possible over a 24 hour period on the final Expert Day of 2017.  How impactful was this?  

The Fall 2017 Expert Day is coming on September 20-21!

Save the date – the next #HPExpertDay is September 20-21, 2017!  
The Fall 2017 Expert Day is coming on September 20-21!

Blast from the past: Meet HP's very first product, the 200A Audio Oscillator

Something very cool happened at HP HQ this week. 


Last week, a loyal HP customer reached out to our Executive Relations team with an exciting offer – he had, in his possession, a HP 200A Audio Oscillator, and he wanted to present it to HP.


Of course it was accepted!



Rolling out the red carpet for HP Experts at #HPMeetup17

Last month, HP rolled out the red carpet and brought our top contributing HP Experts to Portland, Oregon, for the 2017 HP Experts Global Meetup, also known as #HPMeetup17 on social media. HP Experts are the folks who volunteer their time to help members of the HP Support Forum. They're a very diverse group of folks from all over the world and different walks of life, but what they share in common is that they're very passionate about technology and equally as passionate about helping others. Many of them have been helping the community, together, for years.
So what better way to recognize them than to bring them all together in person?
Rolling out the red carpet for HP Experts at #HPMeetup17Rolling out the red carpet for HP Experts at #HPMeetup17

Guest Post: Spreading joy to my local hospital through HP's Product Loan Program

One of the privileges that the HP Experts Program offers is access to the latest technology directly from HP through their Product Loan Program, which loans out the latest HP technology to the most active members of the community.  


The Product Loan Program allows first-hand access to HP's latest products.  Experts can choose between desktops, notebooks, tablets, and printers.  By using them for about a year, I have real world experience with latest HP technologies, as well as tech components and software. Therefore, I can better help members who are having issues.


However, the best part of this is that after using them for about a year, you have the unique chance to keep them walking... and benefit your local community by donating the products to charity.


And that's a wrap for the first #HPExpertDay of 2017!

Last week, HP employees participated in the very first #HPExpertDay of 2017, and how!  From March 22-23, 434 HP employees volunteered their time on the HP Support Forum to make sure that every customer who asked a question was helped.And that's a wrap for the first #HPExpertDay of 2017! 

Announcing the next #HPExpertDay: March 22, 2017

Mark your calendars - the next #HPExpertDay is on March 22-23, 2017.  It will start at 7am Pacific Time on March 22 and end at 7am Pacific Time on March 23.  That's right, it's a 24 hour event!
Announcing the next #HPExpertDay: March 22, 2017

2016: A year in review

I know that it’s a couple of weeks into 2017, but I still wanted to say – HAPPY NEW YEAR!  When the holidays roll around, it’s inevitable to reflect, and with such an action-packed 2016, we wanted to share with you some of the highlights of the community in 2016.
2016: A year in review

Happy holidays!

Whether it's sipping on hot chocolate or egg nog, donning ugly sweaters, hitting the slopes, or however you spend the holidays with your loved ones, we hope that you have a good one and wish you the best in 2017!


From our family to yours...

Happy 8th birthday to the HP Support Forum!

Today marks 8 years since the launch of the HP Support Forum -- that means happy birthday to our community!


happy birthday.png

#HPMeetup16 ends with a bang in Barcelona, São Paulo, & Dublin

It seems like just yesterday that we were kicking off #HPMeetup16 in Beijing and Grenoble, then making our way over to Seattle, so it seems too soon for me to write this, but -- #HPMeetup16 has concluded with a bang in Barcelona, São Paulo, and Dublin!  Where has the time gone?  I guess it really does fly when you're having a good time 😉



Yet another #HPExpertDay success!

Once again, volunteers all around the globe have gotten together and made for yet another successful #HPExpertDay!
This past week, the HP Support Forums, which is typically peer-to-peer, was swarmed by over 450 HP employees and partners from all around the globe for a 24 hour period, volunteering their time to help as many customers as possible.  This #HPExpertDay took place on September 21-22, spanned all 7 of our different language communities, and welcomed all topics.  Here are the global results...

Mark your calendar: #HPExpertDay is coming on September 21!

We are pleased to announce that the next #HPExpertDay will be on September 21st. That means that for 24 hours straight starting at 7am on September 21st, the very HP employees who create and support your HP products will roll up their sleeves and swarm the HP Support Forum to try their darndest to answer all your toughest tech questions.


30515 hp socialcare sept2016 expertday facebook post 1200x900 en-v2 prod



An inside look at HP's Product Loan Program as told by an HP Expert

I have been an HP Expert on the HP Support Forums since the beginning in 2008.  This has given me many opportunities, the best of which has been the Product Loan Program, which loans out the latest HP technology to the most active members of the community.

That's a wrap: #HPMeetup16 in Seattle success!

I don't know about the rest of you, but I'm still reeling from the excitement of last week's HP Experts Meetup in Seattle.  Following the fantastic Meetups of the French community in Grenoble and the Chinese and Korean communities in Beijing earlier this spring, the English community descended upon Seattle for our own adventure, and boy, does this crew know how to have a good time!



HP wins the Lithy Award for Total Community All Star at LiNC '16

We have some very exciting news to share – HP won the Lithy Award for Total Community All Star at LiNC '16!  

500+ volunteers come together for the first #HPExpertDay of 2016

And what an exciting Expert Day it was!  
For the uninitiated, Expert Day can best be described as a tech support marathon. It's an online event where volunteer HP employees and partners, as well as volunteer HP Experts, from all around the world, swarm the HP Support Forum and do their darndest to help out as many customer as they possibly can.
hp expert day meme

#HPMeetup16 kickoff in Beijing and Grenoble

If you’ve been hanging out in the community, you’ll know that our HP Experts are a dedicated group of volunteers whose passion is helping our customers each and every day.  To show our appreciation for this amazing group of folks for all that they do for our community, we host meetups for them annually, where we fly them out to a destination for a few days of fun, because how cool is it to meet the folks who you’ve been chatting with on the HP Support Forum, in person?!


Following last year’s epic Global HP Experts Meetup in San Francisco, with Experts from all seven language communities attending, we decided to switch things up this year — rather than one big global meetup, this year, we’re having several regional meetups for each of our language communities.  To kick off the regional meetups for #HPMeetup16, the Chinese and Korean communities met up in Beijing this past month, and the French community met up in Grenoble!


Meetup Masthead.jpg


So what does a Community Manager do at HP?

Is a question that I get asked a lot.  Um, only the most awesomest stuff evar!! :Wink:  It's hard to believe, but this week, I actually celebrated both my 7th anniversary of being a community manager (CM), as well as my 1 year anniversary of being one at HP.  I often get asked what exactly a CM is and does, so I thought that with these anniversaries, now was more a fitting time than ever to reflect, shed some light, and share a bit about my story.  I could probably write a novel about CMs and community management, but I'll try to keep it to one blog post. 



New Year, New Look!

With a new year upon us, we wanted to freshen up our look, so I'm excited to announce – we've launch a new look for the HP Support Forum!
The new homepage features brighter colors and a cleaner design.  We wanted to make the page easier to navigate and more user-friendly:


Design changes include...

Happy New Year from the Community Team!

Welcome to 2016!!  I hope that everyone had an amazing holiday and got to spend lots of quality time with friends and family.


While I'm wishing you a happy new year, I also wanted to take a moment to reflect on 2015.  It's been a big year for the community.  From new team members, to all of the great virtual and in-person events, the community was filled with a lot of changes and excitement.   Here are some other highlights...


We grew in many ways.  

More members, more posts, more solutions...  Activity grew by over an astounding 50%.  That's over 50% more posts and solutions!


Spiritual Growth.jpg
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