We have wrapped up another successful event to celebrate the Top Contributors of the HP Support Communities. Last week from Sep 26-28, 2018, we had the chance to meet some of the Experts of the English Community during the HP Meetup 2018 at the Hotel Kimpton Palomar in San Diego, CA.
The community team is pleased to announce the redesign of the HP Support Community! This is the most significant redesign in the history of our community – which is fitting, considering that the community’s 10th anniversary is coming up in November.
On March 28, a record number of HP employees swarmed the HP Support Forum to participate in #HPExpertDay and help as many customers as possible — 561 employees to be exact!
Happy new year! We hope that everyone had a restful and happy holiday season. With 2018 just upon us, we wanted to take a stroll through memory lane...
Last week, from September 20-21, 483 HP employees from around the globe logged onto the typically peer-to-peer HP Support Forum to help as many customers as possible over a 24 hour period on the final Expert Day of 2017. How impactful was this?
Last week, a loyal HP customer reached out to our Executive Relations team with an exciting offer– he had, in his possession, a HP 200A Audio Oscillator, and he wanted to present it to HP.
Last month, HP rolled out the red carpet and brought our top contributing HP Experts to Portland, Oregon, for the 2017 HP Experts Global Meetup, also known as #HPMeetup17 on social media. HP Experts are the folks who volunteer their time to help members of the HP Support Forum. They're a very diverse group of folks from all over the world and different walks of life, but what they share in common is that they're very passionate about technology and equally as passionate about helping others. Many of them have been helping the community, together, for years.
So what better way to recognize them than to bring them all together in person?
Rolling out the red carpet for HP Experts at #HPMeetup17
One of the privileges that the HP Experts Program offers is access to the latest technology directly from HP through their Product Loan Program, which loans out the latest HP technology to the most active members of the community.
The Product Loan Program allows first-hand access to HP's latest products. Experts can choose between desktops, notebooks, tablets, and printers. By using them for about a year, I have real world experience with latest HP technologies, as well as tech components and software. Therefore, I can better help members who are having issues.
However, the best part of this is that after using them for about a year, you have the unique chance to keep them walking... and benefit your local community by donating the products to charity.
Last week, HP employees participated in the very first #HPExpertDay of 2017, and how! From March 22-23, 434 HP employees volunteered their time on the HP Support Forum to make sure that every customer who asked a question was helped.
Mark your calendars - the next #HPExpertDay is on March 22-23, 2017. It will start at 7am Pacific Time on March 22 and end at 7am Pacific Time on March 23. That's right, it's a 24 hour event!
I know that it’s a couple of weeks into 2017, but I still wanted to say – HAPPY NEW YEAR! When the holidays roll around, it’s inevitable to reflect, and with such an action-packed 2016, we wanted to share with you some of the highlights of the community in 2016.
Whether it's sipping on hot chocolate or egg nog, donning ugly sweaters, hitting the slopes, or however you spend the holidays with your loved ones, we hope that you have a good one and wish you the best in 2017!
It seems like just yesterday that we were kicking off #HPMeetup16 in Beijing and Grenoble, then making our way over to Seattle, so it seems too soon for me to write this, but -- #HPMeetup16 has concluded with a bang in Barcelona, São Paulo, and Dublin! Where has the time gone? I guess it really does fly when you're having a good time 😉
Once again, volunteers all around the globe have gotten together and made for yet another successful #HPExpertDay!
This past week, the HP Support Forums, which is typically peer-to-peer, was swarmed by over 450 HP employees and partners from all around the globe for a 24 hour period, volunteering their time to help as many customers as possible. This #HPExpertDay took place on September 21-22, spanned all 7 of our different language communities, and welcomed all topics. Here are the global results...
We are pleased to announce that the next #HPExpertDay will be on September 21st. That means that for 24 hours straight starting at 7am on September 21st, the very HP employees who create and support your HP products will roll up their sleeves and swarm the HP Support Forum to try their darndest to answer all your toughest tech questions.
I have been an HP Expert on the HP Support Forums since the beginning in 2008. This has given me many opportunities, the best of which has been the Product Loan Program, which loans out the latest HP technology to the most active members of the community.
I don't know about the rest of you, but I'm still reeling from the excitement of last week's HP Experts Meetup in Seattle. Following the fantastic Meetups of the French community in Grenoble and the Chinese and Korean communities in Beijing earlier this spring, the English community descended upon Seattle for our own adventure, and boy, does this crew know how to have a good time!
For the uninitiated, Expert Day can best be described as a tech support marathon. It's an online event where volunteer HP employees and partners, as well as volunteer HP Experts, from all around the world, swarm the HP Support Forum and do their darndest to help out as many customer as they possibly can.
If you’ve been hanging out in the community, you’ll know that our HP Experts are a dedicated group of volunteers whose passion is helping our customers each and every day. To show our appreciation for this amazing group of folks for all that they do for our community, we host meetups for them annually, where we fly them out to a destination for a few days of fun, because how cool is it to meet the folks who you’ve been chatting with on the HP Support Forum, in person?!
Following last year’s epic Global HP Experts Meetup in San Francisco, with Experts from all seven language communities attending, we decided to switch things up this year — rather than one big global meetup, this year, we’re having several regional meetups for each of our language communities. To kick off the regional meetups for #HPMeetup16, the Chinese and Korean communities met up in Beijing this past month, and the French community met up in Grenoble!
Is a question that I get asked a lot. Um, only the most awesomest stuff evar!! It's hard to believe, but this week, I actually celebrated both my 7th anniversary of being a community manager (CM), as well as my 1 year anniversary of being one at HP. I often get asked what exactly a CM is and does, so I thought that with these anniversaries, now was more a fitting time than ever to reflect, shed some light, and share a bit about my story. I could probably write a novel about CMs and community management, but I'll try to keep it to one blog post.
Welcome to 2016!! I hope that everyone had an amazing holiday and got to spend lots of quality time with friends and family.
While I'm wishing you a happy new year, I also wanted to take a moment to reflect on 2015. It's been a big year for the community. From new team members, to all of the great virtual and in-person events, the community was filled with a lot of changes and excitement. Here are some other highlights...
We grew in many ways.
More members, more posts, more solutions... Activity grew by over an astounding 50%. That's over 50% more posts and solutions!
It's hard to believe, but this week, I actually celebrated both my 7th anniversary of being a community manager (CM), as well as my 1 year anniversary of being one at HP. I often get asked what exactly a CM is and does, so I thought that with these anniversaries, now was more a fitting time than ever to reflect, shed some light, and share a bit about my story. I could probably write a novel about CMs and community management, but I'll try to keep it to one blog post. 
