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Important Alert: Beware of fake Apps pretending to be from HP - Here's your complete guide to know the difference and protect yourself.
Protect yourself from unauthorized third-party apps, fake setup utilities, and tech support scams targeting HP printer users.
HP App vs fake apps
⚠️ Warning: Beware of Fake Apps ("HP Start", "Adore Softex", etc.)
Third-party scammers are publishing misleading apps on public app stores - using titles like "HP Start" or publishers like "Adore Softex Solutions" - to redirect users to paid, fake tech support services.
Key Steps to Ensure You Are Downloading the Real App
- Verify the Official Publisher ("HP Inc.")
Always check the publisher listed on the store. Official applications are exclusively published by HP Inc. - Use the Unified HP App
HP has consolidated printer management, scanning, and device settings into a single application: the official HP App (replacing older utilities and HP Smart on supported platforms). - Avoid Unsolicited Support Numbers
Official HP software will never demand payment through third-party call centers or prompt pop-up phone numbers during setup.
Verified Download Sources for the HP App
Use the official store channels below to safely download the official HP App:
📚 Reference & Knowledge Base Article
For detailed instructions, system requirements, features, and guidance on using the official unified application, please refer to our full Knowledge Base article:
👉 Meet the All-New HP App: One App for All Your HP Devices
Need help or have any questions? Start a new discussion here and get the answers you need.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.