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Guidelines

Featured blog article:

Riddle_Decipher
Community Manager
53

Important Alert: Beware of fake Apps pretending to be from HP - Here's your complete guide to know the difference and protect yourself.

Protect yourself from unauthorized third-party apps, fake setup utilities, and tech support scams targeting HP printer users.

 

HP App vs fake appsHP App vs fake apps

⚠️ Warning: Beware of Fake Apps ("HP Start", "Adore Softex", etc.)

Third-party scammers are publishing misleading apps on public app stores - using titles like "HP Start" or publishers like "Adore Softex Solutions" - to redirect users to paid, fake tech support services.

Key Steps to Ensure You Are Downloading the Real App

  1. Verify the Official Publisher ("HP Inc.")
    Always check the publisher listed on the store. Official applications are exclusively published by HP Inc.
  2. Use the Unified HP App
    HP has consolidated printer management, scanning, and device settings into a single application: the official HP App (replacing older utilities and HP Smart on supported platforms).
  3. Avoid Unsolicited Support Numbers
    Official HP software will never demand payment through third-party call centers or prompt pop-up phone numbers during setup.

Verified Download Sources for the HP App

Use the official store channels below to safely download the official HP App:

📚 Reference & Knowledge Base Article

For detailed instructions, system requirements, features, and guidance on using the official unified application, please refer to our full Knowledge Base article:

👉 Meet the All-New HP App: One App for All Your HP Devices

Need help or have any questions? Start a new discussion here and get the answers you need.

 

Contributors
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
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