Meeting Room Solutions

Trying to get mic switching to work on an Poly x50 with a paired Trio c60.X50 and c60 is on latest software, but wh...

Hello there,I got my HP Elite Slice G2 working with MTS again (product5JG15EA#ABD). All functions work fine besides...

• HP Elite Slice G2 with Microsoft Teams Rooms (5DP48AV)
• Microsoft Windows 10 (64-bit)

How do I manually update the TC8 using a USB stickI've have formatted the usb with FAT32 and followed the instructi...

• other

hello, I’m trying to implement a X50 with TC8 solution to a conference room, before updating to 4.1.0 I upgraded to...

• X50 with TC8

Hi,I have 2 devices Poly Studio X50. One of them has recently a problem with tracking speaker person. The tracking ...

• Poly Studio X50

We are trying to update our Poly X50 to the latest version.We keeps getting "Unable to Access provided URL".Solutio...

I get the following error when attempting to update firmware: "The storage device does not have enough space." I've...

• Poly Group 500 Series

We have a Studio USB that has been deinstalled from a client's meeting room due to the mics suddenly stopping worki...

• Microsoft Windows 11
• Poly Studio USB

Hi,I am looking for a way to use a retired MPTZ-10 camera directly as a webcam.Is this possible?Many thanks in adva...

• Microsoft Windows 11

HIWe have a problem in a meeting room setup where the Poly GC8 is preventing the room PC from going to idle and tur...

• GC8
• Microsoft Windows 11
• Teams room

Got 2 polycom X50, they both has the same problem will reboot automatically during a Zoom or Teams meeting, what is...

• Studio X50

Hello,I need help setting up OTD services.I purchased Poly X30 with TC8 controller and I wanted to use it with OTD ...

• Studio X30 with TC8 Kit

Good afternoon,After a factory reset my Polycom VSX 8000 device stay on the VISUAL CONCERT VSX blue screen .I try t...

• VSX 8000

Hi,I just wanted to check if anyone else have experienced that Poly systems (X30, X50, X70, G7500 etc) have factory...

• Microsoft Windows 11

Hi good morning. I work for a company. And I am in charge of MTR setup or Maintenance. One of our MTr was non-compl...

• Microsoft Windows 11
• MTR

Over the past few weeks, our Polycom G7500 audio output is defaulting to the TV Speakers instead of Line Out. Even ...

When trying to update using the Poly file, it asks for a key to proceed with the installation. How can I obtain thi...

• Microsoft Windows 10 (64-bit)
• Polycom® RealPresence® Group 500 p001

Hello,I'm trying to login to teams using the Poly GC8, this has previously worked but at the moment I'm unable to c...

• Poly GC8

Hello,Poly X30, and TC8 with 4.1 firmware. Teams app 1449/1.0.96.2023062301.On TC8 we cannot see the toolbar for en...

I have been installing X50s in multiple conference rooms and have been experiencing some crackling coming out of th...

• Microsoft Windows 11
• Poly x50

Hi there, just wanted to know whether there was a direct URL I could enter to point the backend 'Device Management'...

• Studio X30 with TC8 Kit

microphone not working at anywhere.Used troubleshoot but that also disappointed me.

• Microsoft Windows 11
• victus-16

Hello community ,I'm configuring a unit that's out of the box G7500, with Version: 3.3.2-286154 - can I directly po...

We are facing issue with POLY X50, every time in meeting participants hearing ECHO from us, did necessary steps but...

• Studio X50 with TC8 Kit

Since 3 years I have been running a Studio X30 as a zoom room. Since about two weeks it boots up in polycom mode.I ...

• Studio X30

Hello all, Poly announces the release of Poly VideoOS4.1.1-386158 for Studio X or G7500 This Poly VideoOS 4.1.1 v...

• 4.1.1-386158