-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Poly Video Conferencing
- Meeting Room Solutions
- Mark all as New
- Mark all as Read
- Float this item to the top
- Subscribe
- Bookmark
- Sort by Topic Start Date
Spotlight Solutions
Review the official Poly troubleshooting guide to identify the cause, optimize audio settings, and restore clear, reliable sound performance.
View Solution
Helpful Discussions
- By:SteffenBaierUK |
- inMeeting Room Solutions |
- Aug 28, 2026
-
120 Views
-
2 Replies
- Last Activity:SteffenBaierUK Sep 03, 2026
- By:Polycom_Video_E |
- inMeeting Room Solutions |
- Apr 01, 2022
-
9,559 Views
-
0 Reply
- Last Activity:Polycom_Video_E Apr 01, 2022
- By:Polycom_Video_E |
- inMeeting Room Solutions |
- Jan 31, 2018
-
21,778 Views
-
0 Reply
- Last Activity:Polycom_Video_E Jan 31, 2018
- By: Anonymous |
- inMeeting Room Solutions |
- Jun 15, 2011
-
24,880 Views
-
0 Reply
- Last Activity:SteffenBaierUK Jun 05, 2024
- By:SteffenBaierUK |
- inMeeting Room Solutions |
- Jun 21, 2014
-
63,363 Views
-
1 Reply
- Last Activity:SteffenBaierUK Sep 05, 2016
[Software] Studio G62 & Studio X32, Studio X52 and Studio X7... - HP Support Community - 9700630
This document was just released by Poly and should be of interest to a lot of the people watching this forum. It ...
I have attached a couple of documents that address the serial number decoder for group video products. It shows the...
Poly Studio G62, Poly G7500, Studio X, RealPresence Group Series, HDX, VSX, RealPresence Desktop, m100, and all oth...
This is a quick overview of the most commonly asked questions. This Section will be updated from time to time. Th...
- By:Q1Tech |
- inMeeting Room Solutions |
- Sep 21, 2026
-
57 Views
-
3 Replies
- Last Activity:SteffenBaierUK Sep 21, 2026
- By:braveme |
- inMeeting Room Solutions |
- Jul 09, 2026
-
682 Views
-
4 Replies
- Last Activity:SteffenBaierUK Sep 18, 2026
- By:ITKimb |
- inMeeting Room Solutions |
- Sep 10, 2026
-
100 Views
-
3 Replies
- Last Activity:SteffenBaierUK Sep 10, 2026
- By:Calgacus69 |
- inMeeting Room Solutions |
- Sep 09, 2026
-
146 Views
-
5 Replies
- Last Activity:SteffenBaierUK Sep 10, 2026
- By:COR-AV |
- inMeeting Room Solutions |
- Sep 07, 2026
-
62 Views
-
1 Reply
- Last Activity:SteffenBaierUK Sep 07, 2026
- By:IPoh |
- inMeeting Room Solutions |
- Sep 04, 2026
-
116 Views
-
2 Replies
- Last Activity:IPoh Sep 06, 2026
- By:Tron0715 |
- inMeeting Room Solutions |
- Sep 04, 2026
-
108 Views
-
3 Replies
- Last Activity:SteffenBaierUK Sep 04, 2026
- By:TheOtherDude |
- inMeeting Room Solutions |
- Sep 02, 2026
-
148 Views
-
3 Replies
- Last Activity:SteffenBaierUK Sep 04, 2026
- By:SteffenBaierUK |
- inMeeting Room Solutions |
- Aug 28, 2026
-
120 Views
-
2 Replies
- Last Activity:SteffenBaierUK Sep 03, 2026
- By:JanaPer |
- inMeeting Room Solutions |
- Sep 01, 2026
-
79 Views
-
1 Reply
- Last Activity:SteffenBaierUK Sep 02, 2026
- By:Rahul1009 |
- inMeeting Room Solutions |
- Jul 19, 2026
-
206 Views
-
2 Replies
- Last Activity:SteffenBaierUK Aug 28, 2026
- By:EliasPAV |
- inMeeting Room Solutions |
- Aug 10, 2026
-
675 Views
-
6 Replies
- Last Activity:SteffenBaierUK Aug 28, 2026
- By:Pelucas |
- inMeeting Room Solutions |
- Aug 26, 2026
-
97 Views
-
1 Reply
- Last Activity:Meghana_10 Aug 27, 2026
- By:nlev |
- inMeeting Room Solutions |
- Jun 22, 2026
-
532 Views
-
6 Replies
- Last Activity:SteffenBaierUK Aug 20, 2026
- By:TheOtherDude |
- inMeeting Room Solutions |
- Aug 17, 2026
-
104 Views
-
1 Reply
- Last Activity:SteffenBaierUK Aug 17, 2026
- By:nobrayn |
- inMeeting Room Solutions |
- Aug 13, 2026
-
158 Views
-
1 Reply
- Last Activity:SteffenBaierUK Aug 13, 2026
- By:DavidWPP |
- inMeeting Room Solutions |
- Aug 11, 2026
-
193 Views
-
4 Replies
- Last Activity:SteffenBaierUK Aug 11, 2026
- By:Edu_ |
- inMeeting Room Solutions |
- Jul 31, 2026
-
173 Views
-
2 Replies
- Last Activity:Edu_ Jul 31, 2026
- By:gary258 |
- inMeeting Room Solutions |
- Jul 06, 2026
-
669 Views
-
10 Replies
- Last Activity:SteffenBaierUK Jul 23, 2026
- By:m_zahid |
- inMeeting Room Solutions |
- Jul 23, 2026
-
124 Views
-
2 Replies
- Last Activity:SteffenBaierUK Jul 23, 2026
- By:Brennan73 |
- inMeeting Room Solutions |
- Jul 16, 2026
-
263 Views
-
3 Replies
- Last Activity:SteffenBaierUK Jul 16, 2026
- By:mahmoudzaghloul |
- inMeeting Room Solutions |
- Jun 22, 2026
-
288 Views
-
2 Replies
- Last Activity:LK_TDS Jul 14, 2026
- By:Piglet64 |
- inMeeting Room Solutions |
- May 19, 2026
-
451 Views
-
1 Reply
- Last Activity:Pallipurath Jul 10, 2026
- By:FaigAzizzade |
- inMeeting Room Solutions |
- Jul 10, 2026
-
164 Views
-
1 Reply
- Last Activity:SteffenBaierUK Jul 10, 2026
- By:Ozn99 |
- inMeeting Room Solutions |
- Jun 10, 2026
-
1,139 Views
-
11 Replies
- Last Activity:SteffenBaierUK Jul 09, 2026
- By:suwatchai |
- inMeeting Room Solutions |
- Jul 07, 2026
-
124 Views
-
0 Reply
- Last Activity:suwatchai Jul 07, 2026
- By:maksym_rz |
- inMeeting Room Solutions |
- Jul 03, 2026
-
166 Views
-
1 Reply
- Last Activity:SteffenBaierUK Jul 03, 2026
- By:nobrayn |
- inMeeting Room Solutions |
- Jul 02, 2026
-
178 Views
-
2 Replies
- Last Activity:nobrayn Jul 02, 2026
- By:Johny1111 |
- inMeeting Room Solutions |
- Jul 02, 2026
-
216 Views
-
1 Reply
- Last Activity:SteffenBaierUK Jul 02, 2026
- By:Lid6 |
- inMeeting Room Solutions |
- Jun 30, 2026
-
218 Views
-
2 Replies
- Last Activity:SteffenBaierUK Jun 30, 2026
Problem Description:We are experiencing recurring pairing and stability issues with our Polycom Teams Rooms devices...
Dear Team,We are experiencing an issue with presentation sharing on almost all deployed Poly G62 units after upgrad...
For two years our X70 & TC10 has been on Microsoft Teams as the provider and has remained flawless and Teams is alw...
My Poly X70 system paired with TC8 has suddenly shown up this message and now does not allow access,,,great"The pas...
I am using a poly GC8 touch panel and a POLY G62 conferencing system with a single display.when in teams mode the T...
Hi,I have 2 questions regarding setting up the Poly Studio V72 with BYOD Laptops.1) What is the recommended Poly Po...
Accepted Solution
I have a Poly Studio X52 in a medium-size conference room that is having audio dropouts when user is on the from le...
Hello all,I'm trying to create aCertificate Signing Request (CSR). After entering the information into the template...
Accepted Solution
[Software] Studio G62 & Studio X32, Studio X52 and Studio X7... - HP Support Community - 9700630
I am trying to run a pilot of Teams Room for my company, but my StudioX30 doesn't offer me the Provider menu, so I ...
Poly G62 running software version 5.0.0 does not wake up when the controller is tapped and appears as Disconnected ...
I'm writing up this post, because lately we've seen a lot of inconsistencies with firmware releases, as well as sta...
To have an additional wireless microphone on the table with a Poly Studio 50, can a Poly Sync 40 work as an extende...
The post aboutPolyOS 4.7.0 says it's for X32 X52 X72 but isn'tPolyOS 5.0.0 actually for those models? Isn't 4.7.0 a...
Hi all,we have TC10 connected Point To Point to an HP Mini G9+ System with MTR / WIN11.This all works fine. So far ...
Several of our meeting rooms have the Poly G62 codec (running in MTR mode) installed in an AV closet or comms room ...
We run our Poly estate in TEAMS mode, and the advice has been to use Microsoft PMP to manage all device updates.On ...
Estamos utilizando uma solução Poly Studio X52 com controlador TC10, executando Poly Video, em ambiente Microsoft T...
Accepted Solution
Hi,I have an issue every time I try to update the Studio X70The update process turns in circle and, as you can see ...
Accepted Solution
Hi!My TC10 Teams Panel - Shows Purple colour instead of green when available. Restart seems to solve the issue, but...
Hello,I've already raised a ticket with HP, still thought good to share here in case anyone else has this issue or ...
Hi , I haveGroup 500 with EagleEyeIV-12x Kit with serial no.8G2026510C7DCV.I ask about that i need to select softwa...
what device can be with s/n TWC4180788
Hello ,We are using Poly systems throughout our company for our daily Microsoft Teams meetings. However, recently w...
Hello,Since last upgrade to5.0.0-418922 and1449/1.0.96.2026100103. It's a nightmare.All devices in DHCP and same Vl...
HP Mini Conferencing PC for Microsoft Teams RoomsReimage via Cloud Recovery Tool and USB boot drive
Hello team,Does the Poly G7500 support the two control touch panels, the TC8 and TC10, in MTRoA mode?
The true/false toggle in Lens doesn't seem to have an effect on the device(s) in question (tested on an x50 and x52...
Good morning, I have an E60 camera used with a Poly Studio G62 videoconferencing terminal. The G62 software version...
Hi,I am trying to do a software update for a Poly X50 and Poly TC8, however when I go to log into the back end on a...