Meeting Room Solutions

My Poly Studio X30 and X50 touch panel TC8 are experiencing slow response issues. One of the most common problems i...

• other

i can not sign in poly video conference device (poly G40 )message display unable to sign inThe account used to sign...

• Microsoft Windows 11
• Studio USB

Hello, I received a support call from one of employees that when in a Teams meeting from a room equipped with an X3...

• Studio X30

Hey all,Has anyone here been experiencing an issue with Teams & Adobe? I have an issue whereby users, internal & ex...

• StudioX30

Good morning. I would like to clarify a doubt regarding poly X70 equipment. We are using it in device mode and are ...

• Android 9.0 Pie
• X70 Poly

I have a R30 video conferencing device connected to a Microsoft Surface Hub 2S. I cannot seem to find a way to outp...

• Poly Studio R30

We currently have 2 of these devices with Microsoft Teams loaded. After about a week, they both log out of their Mi...

• Studio X70 with TC8 Kit

Trying to get mic switching to work on an Poly x50 with a paired Trio c60.X50 and c60 is on latest software, but wh...

I have been installing X50s in multiple conference rooms and have been experiencing some crackling coming out of th...

• Microsoft Windows 11
• Poly x50

Hello there,I got my HP Elite Slice G2 working with MTS again (product5JG15EA#ABD). All functions work fine besides...

• HP Elite Slice G2 with Microsoft Teams Rooms (5DP48AV)
• Microsoft Windows 10 (64-bit)

How do I manually update the TC8 using a USB stickI've have formatted the usb with FAT32 and followed the instructi...

• other

hello, I’m trying to implement a X50 with TC8 solution to a conference room, before updating to 4.1.0 I upgraded to...

• X50 with TC8

Hi,I have 2 devices Poly Studio X50. One of them has recently a problem with tracking speaker person. The tracking ...

• Poly Studio X50

I get the following error when attempting to update firmware: "The storage device does not have enough space." I've...

• Poly Group 500 Series

We have a Studio USB that has been deinstalled from a client's meeting room due to the mics suddenly stopping worki...

• Microsoft Windows 11
• Poly Studio USB

Hi,I am looking for a way to use a retired MPTZ-10 camera directly as a webcam.Is this possible?Many thanks in adva...

• Microsoft Windows 11

HIWe have a problem in a meeting room setup where the Poly GC8 is preventing the room PC from going to idle and tur...

• GC8
• Microsoft Windows 11
• Teams room

Got 2 polycom X50, they both has the same problem will reboot automatically during a Zoom or Teams meeting, what is...

• Studio X50

Hello,I need help setting up OTD services.I purchased Poly X30 with TC8 controller and I wanted to use it with OTD ...

• Studio X30 with TC8 Kit

Good afternoon,After a factory reset my Polycom VSX 8000 device stay on the VISUAL CONCERT VSX blue screen .I try t...

• VSX 8000

Hi,I just wanted to check if anyone else have experienced that Poly systems (X30, X50, X70, G7500 etc) have factory...

• Microsoft Windows 11

Hi good morning. I work for a company. And I am in charge of MTR setup or Maintenance. One of our MTr was non-compl...

• Microsoft Windows 11
• MTR

Over the past few weeks, our Polycom G7500 audio output is defaulting to the TV Speakers instead of Line Out. Even ...

When trying to update using the Poly file, it asks for a key to proceed with the installation. How can I obtain thi...

• Microsoft Windows 10 (64-bit)
• Polycom® RealPresence® Group 500 p001

Hello,I'm trying to login to teams using the Poly GC8, this has previously worked but at the moment I'm unable to c...

• Poly GC8

Hello,Poly X30, and TC8 with 4.1 firmware. Teams app 1449/1.0.96.2023062301.On TC8 we cannot see the toolbar for en...