Contact Center Headsets

We recently purchased 2 encorepro 720 headsets, along with the quick connect cord to connect into our polycom vvx31...

• EncorePro 720
• Plantronics
• Polycom VVX311

Hi Team, My self Thaneshwar Dubey from MMC company, we have procure 5000+ Poly wired headset 5220 last year out of...

Hello,We would like to deactivate the ‘Call Announcement’ and ‘Acitve audio tone’ functions via the Poly Lens app. ...

• Microsoft Windows 10 (64-bit)
• Voyager FOCUS2 M UC USB-A

Hello there,I am responsible for occupational safety in a call center. One of the new services, is the processing o...

• Plantronics Blackwire C5220 Poly 8225 Blackwire

Windows 10 and my laptop does not have camera driver for the laptop.Due to which I am unable to use my camera.

• HP Notebook - 15-r248tu

Hello,My headset is no longer recognized by my laptop.The driver light does not turn on.

• Microsoft Windows 11

Where on the website is the place to request a warranty replacement?

• EncorePro 530

The microphone doesn't work for me on either the phone or the computer. I've already turned it on but I still can't...

It is impossible to write to technical support, writes a site error. That's why I'm writing here. Please reopen Cas...

• Voyager 4320 M UC USB-A

Headset does not charge when on stand unless I stick a thin piece of plasic in betwee the stand and the headset to ...

• FOCUS UC B825
• Microsoft Windows 10 (64-bit)

Dear support team,we are looking for our new standard head set for our 1300+ contact center agents. We use Genesys ...

• EncorePro 525 M
• Microsoft Windows 11

I get a call from naukri, and other call for interview , they said it wan an Hp company located in bangalore. I att...

• No

poly v5200 series not charging

Good day!I am trying to locate headset firmware release notes for a range of Poly headsets, but unable to locate th...

I have the Encore Pro HW520 which when I stream to my hearing aids I am hearing feedback (buzzing) on my laptop. I ...

• EncorePro 520
• Microsoft Windows 11

I have a Savi 730 headset at my work desk and lately it will not connect to a team's meeting, I have to dial in now...

THe support dashboard will not accept my headset serial number and I cannot reach a live agent for help.

I need to start a new case for poly headset warranty replacement

• EncorePro 520

Encorepro 720 not stereo sound

• EncorePro 720
• Microsoft Windows 11

Hello, I received a replacement product but there is no bill of lading to return the old handset, please send this ...

• Voyager 5200 UC USB-A

Hi There, the Mic on my headspeats has stopped working. I have logged a ticket,Case ID: 5113124477 but noone has co...

• Voyager 4220 UC

Unable to log case for headset replacement

My Voyager Legend device failed, so far the replacement process was quick and easy. Now when requesting a replaceme...

I sent a headset base in for a warranty repair/replacement back in July and have not heard anything back from anyon...

Have HW540 headsets that do not work with adapter P/N 38099-01. Is this adapter incompatible with these headsets?

• HW540

I submitted the request for exchange. It stated to wait for the new one to come and then send in the old one. It no...

• EncorePro 520

My Plantronics c3225t headset the left side of my headset sounds less than the right

I work in a 911 - Triple Zero call centre and have a Poly HW510V telecoil compatible headset - mono versionI have r...

Hi! I have a Poly CS5220 USB-A headset that I need to register and file a warranty claim and nothing I do works sin...

• Microsoft Windows 10 (64-bit)