Plt edge s/n DB8JC7 not recognized as valid

[PltEdge_Owner]

My serial number is not recognized so I'm looking for support because when I enter a call the headset enters pairing mode and beeps throughout. Has anyone else had this issue or has suggestions?

[M_Salman]

Hi @PltEdge_Owner, Welcome to the Poly HP Support Community. 

I’m really sorry to hear about the trouble you’re having with your headset, but I’m confident we can get it sorted! Could you please share the name and model of the headset so I can assist you more effectively? 

Alternatively, if your serial number isn’t recognized and you’d like to reach out to Poly support, you can follow the link below for a community post that provides steps on how to contact support without a serial number.

Re: Registration of CS540 Headset no working, serial number ... - HP Support Community - 9156923

You can contact the HP support team using the provided link.

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman