Poly Headsets Knowledge Base

The BT700 is a USB Bluetooth adapter (dongle) designed to provide a stable and high-quality wireless connection between a he...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Apr 25, 2026

Applies To Poly Voyager Legend 50 HP Poly Studio Desktop and Mobile Windows, macOS, iOS, Android What’s Happening You migh...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Mar 7, 2026

Poly Voyager 5200 headset disconnects repeatedly from mobile phones when connected via Bluetooth. Affected Products Poly Vo...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Mar 6, 2026

Product: Poly Savi 7200, 7300, 8200, and 8400 SeriesComponent: Headset / Base Configuration Issue Description If you wantPol...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Mar 6, 2026

Product:poly 6200 UC Related to the issue here:https://h30434.www3.hp.com/t5/Bluetooth-Headsets-Earbuds/Voyager-6200-UC-...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Jan 8, 2026

Read 1st FAQ/Frequently asked questionBASIC DETAILS TO INCLUDE BEFORE POSTING ABOUT ISSUES WITH HEADSET/SPEAKER/PERSONAL CAM...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Dec 16, 2025

Poly Bluetooth UC devices are full-featured and designed for optimal user experience. To fully benefit from the advanced fun...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Dec 16, 2025

Overview The Caller ID feature previously available on Voyager Legend 50 is no longer supported. However, you can still ena...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Dec 16, 2025

Issue DescriptionCustomers may report that they cannot hear audio through the EncorePro headset, or the sound is very low or...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Dec 16, 2025

Product:Voyager Free 60+ Charge Case Voyager Free 60+ Scenario: Charge case has limited charge, ear buds in case are ful...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Nov 28, 2025

Purpose This guide walks you through the most common issues customers may experience with the Voyager Free 60 and Voyager Fr...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Nov 28, 2025

Issue: Headset powers on automatically when placed in the dock, leading to battery drain over time. Overview Some users have...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Sep 17, 2025

Applies To:Poly Blackwire 3200, 3300, 5200, 7200, and 8200 Series Issue:Users report hearing no audio or experiencing very l...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Aug 29, 2025

Product: Poly HeadsetsIssue: Repetitive or random beeping sounds during usageApplicable Models: All Poly wired and wireless h...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Aug 29, 2025

To change the language on your Voyager Legend headset you can use Poly Lens, click heredownload it.Please follow the next ste...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Feb 28, 2025

Click below to download:Poly Voyager Legend 30 Quick Start Guide

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Jan 28, 2025

Click below to download:Poly Voyager Legend 30 Bluetooth Headset User Guide

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Jan 28, 2025

Click below to download:Poly Voyager Legend 50 Quick Start Guide

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Jan 28, 2025

Click bellow to download:Poly Voyager Legend 50 UC Bluetooth Headset User Guide

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Jan 28, 2025

Click the link below to download:Poly Voyager Legend 50 Bluetooth Headset User Guide

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Jan 28, 2025

Make sure your headset is chargedMake sure your headset is subscribed to the base by placing it in the charging cradleAdjust ...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024

Change Voice Prompt LanguageChange the voice prompt language on your headset in Poly Lens Desktop App.Optimize Audio QualityT...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024

To disconnect your mobile phone from the headset system, do one of the following:From your mobile phone, disconnect from your...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024

When you answer a call, the audio stays with that device (if you answer with the headset, the audio stays on the headset; ans...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024

Press the base navigation wheel on the left side of your base to go to your settings menu and add a mobile phone. Next, scrol...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024

To charge the headset, place it in the charging cradle. The headset charging LED flashes when charging the headset and turns ...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024

To charge the headset, place it in the charging cradle. The headset charging LED flashes when charging the headset and turns ...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024

To charge the headset, place it in the charging cradle. The charging LED flashes when charging the headset and remains steady...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Oct 31, 2024