HP Support Community Knowledge Base

Hello all, Poly announces the new release of Poly Unified Communications (UC) Software 5.9.4AB for the Poly Triosolution. Th...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 20, 2025

For an officialProvisioning Guide, please check >here Jan 06, 2024Question: Since the move from Poly to HP, where can I do...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 20, 2025

TotroubleshootIssues you may want to change the Level of logging details on the Phone. NEW:Since UC Software 5.9.0 simply p...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 20, 2025

Oct 03, 2024Question: How can I change the Provider mode or Base Profile on a Poly Trio or Poly CCX Phone? Resolution: Pleas...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 20, 2025

The information below is based on a SoundPoint IP 650 running UCS 4.1.0. Different phones, depending on their currentsoftwa...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 20, 2025

When users post a new topic we ask them to include the currently used Software version. This helps us volunteers to determin...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 20, 2025

CCX or Trio When the phone runs openSIP (generic) or Skype for BusinessBase profilepress the Hamburger Menu Microsoft Te...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 20, 2025

You can configure or make changes to the Polycom Phones configuration through the Phones GUI or the Phones web interface. T...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 19, 2025

Password Reset Request: Sep 19, 2022Question: Why does a Phone return/revert to a previous unknown password even after afac...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 19, 2025

Booting or connecting a Poly SoundStation IP, SoundPoint IP, VVX Business Media, CCX, Edge E,VVX IP Phone, or a Poly Triorun...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 19, 2025

Hello all, Just wanted to give you a heads up that the Poly support portal has transitioned to the HP Pro portal on 4.12.20...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 19, 2025

Hello all, the below FAQ should help to easily troubleshootSkype for Business on Premisesign-in issues. This is not applic...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 19, 2025

Description:Our Partner Microsoft certified Poly products to be used with Teams. A customer may want to report any issues ba...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 19, 2025

Hello all, We just released the PolyOSSW bundle file 4.5.0.432287 (X30, X32, X50, X52, X70, X72, G62, G7500) Software v...

• By:SteffenBaierUK
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• inPoly Video Conferencing Knowledge Base
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• Dec 18, 2025

Hello all, We releasedPoly Studio E701.11.1-540029 The software is now hosted on Poly Lens. Please follow >this Release ...

• By:A_Gayathri
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• inPoly Video Conferencing Knowledge Base
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• Dec 18, 2025

Poly announces the Poly VideoOS Lite 1.4.5 release to support thePoly Studio V72 USBvideo bar Software version:Poly Video...

• By:A_Gayathri
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• inPoly Video Conferencing Knowledge Base
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• Dec 18, 2025

Hello all, we releasedPoly Studio E701.12.0-550111 The software is now hosted on Poly Lens. Please follow >this Release...

• By:A_Gayathri
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• inPoly Video Conferencing Knowledge Base
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• Dec 18, 2025

Hello all, we just releasedVideoOS Lite 1.5.0.432287 for the Poly Studio V52 & Studio V72 The software is now hosted on Po...

• By:A_Gayathri
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• inPoly Video Conferencing Knowledge Base
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• Dec 18, 2025

A smarter way to collaborateEquip your small meeting spaces with a USB video bar that boasts a 20MP 120° FOV camera built w...

• By:A_Gayathri
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• inPoly Video Conferencing Knowledge Base
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• Dec 18, 2025

Hello all, we just releasedVideoOS Lite 1.4.1.426075 for the Poly Studio V52 The software is now hosted on Poly Lens. Plea...

• By:A_Gayathri
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• inPoly Video Conferencing Knowledge Base
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• Dec 18, 2025

Hello all, we just releasedVideoOS Lite 1.4.2.434042 for the Poly Studio V52 The software is now hosted on Poly Lens. Ple...

• By:A_Gayathri
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• inPoly Video Conferencing Knowledge Base
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• Dec 18, 2025

UC Software 5.7.1 =>here Group Series 310/500 Integration In combination with a Polycom RealPresence GroupSeries* 310 or...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 18, 2025

Poly Trio 8800/8500 supported Hybrid Registration since UC Software 5.5.2 and compatible VVX Phones added this feature parit...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 17, 2025

Option 1: UCS 5.0.2 or later changed the behaviour in displaying the registration name rather than the Extension Number. U...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 17, 2025

UCS 5.1.1 introduced new features and functionality, and as part of this, the standard password should be changed to enhance...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 17, 2025

Detailed instructions can be found in the Custom Background Technical Bulletin 62473 =>here Phone Screen Size VVX 250 ...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 17, 2025

Note:Please be aware that your phone line provider needs to be consulted in regards to theFlash time! Analog Phones like th...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Dec 17, 2025

Read 1st FAQ/Frequently asked questionBASIC DETAILS TO INCLUDE BEFORE POSTING ABOUT ISSUES WITH HEADSET/SPEAKER/PERSONAL CAM...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Dec 16, 2025

Poly Bluetooth UC devices are full-featured and designed for optimal user experience. To fully benefit from the advanced fun...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Dec 16, 2025

Overview The Caller ID feature previously available on Voyager Legend 50 is no longer supported. However, you can still ena...

• By:A_Gayathri
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• inPoly Headsets Knowledge Base
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• Dec 16, 2025