HP Support Community Knowledge Base

Use the system serial number to help technical support troubleshoot issues with your system.The last 6-digits of the system s...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 27, 2024

Meeting Room SolutionsPoly Studio E60 seriesYou can find the serial number on the bottom of the cameraPoly Studio G62 seriesT...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 26, 2024

Click here to download the User Guide for the Poly Studio X72

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 26, 2024

The objective of this short overview is to explain briefly how to set up a Poly Clariti Manager formally known as RealPresenc...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 25, 2024

Learn about the features, benefits, and technical specifications of the Poly Studio V72 here.

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 25, 2024

Learn about the features, benefits, and technical specifications of the Poly Studio X72here

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 25, 2024

Using a Poly or HP USB camera with an Application like Zoom, Microsoft Teams or others often leaves a user disappointed that ...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 23, 2024

A list of older Audio, Video and Voice archived software and Release Notes articles are published onOfficial HP® Supportknowl...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 23, 2024

Enable Telnet Access via the Web Interface or Poly LensSecurity > Access > Enable Telnet Accessand save the setting.Place aFA...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 23, 2024

See steps below to understand how to set up a Poly Clariti Manager formally known as RealPresence ResourceManager 10.1 or lat...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 23, 2024

Is there a guide or overview forSupported and compatible peripherals for a G62, G7500, or Poly Studio X family?Poly video con...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Sep 17, 2024

Symptoms:Just purchased a brand-new 1TB M.2 NVMe SSD (WD_BLACK SN770), and upon installation in one of my desktops, this driv...

• By:NonSequitur777
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• inDesktop Knowledge Base
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• Sep 16, 2024

Is the Scan icon or HP Smart missing from your desktop?Possibly the printer driver is missing the scanning application.You wi...

• By:BeemerBiker
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• inPrinters Knowledge Base
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• Sep 16, 2024

Driver Problems: How to find the date and version of a driver.If you have blue screen problems (BSOD) you may have old driver...

• By:BeemerBiker
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• inNotebooks Knowledge Base
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• Sep 10, 2024

You installed an update and some devices are no longer working. You need to either uninstall the update or alternately roll b...

• By:BeemerBiker
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• inNotebooks Knowledge Base
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• Sep 6, 2024

Default Username:adminDefault Password:14 digit HDX / Group Series serial number printed on the back of the HDX/ Group Series...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Aug 26, 2024

Please check theAdministrator’s Guide for "Performing a Factory Restore on the PolyRealPresence Group System"or a search engi...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Aug 26, 2024

Please check theAdministrator’s Guide for"Using the Restore Button on the Poly HDX System" or a search engine results =>here

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Aug 26, 2024

Firewall Port usage:You might requirethe below detailed information when configuring network equipment for video conferencing...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Aug 26, 2024

Below is an overview of the world wide Poly H.323 Sample sites.More sites can be found =>hereThese can be used to test connec...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Aug 26, 2024

Country code for language and keyboardIf you purchased a PC it comes with a product ID which includes a country code.: PPPPPP...

• By:BeemerBiker
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• inNotebooks Knowledge Base
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• Aug 19, 2024

Interactive BIOS simulator for HP PCsItems marked[*]are older and depending on your browser may ask for authorization to run[...

• By:BeemerBiker
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• inNotebooks Knowledge Base
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• Aug 8, 2024

Are Off Brand Ink Cartridges as Good as Name Brand? Whether you opt for a black-and-white printer or go all-in for an ente...

• By:SofiaML
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• inPrinters Knowledge Base
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• Aug 7, 2024

Products Impacted: Poly Studio X52 and Poly G62 Version(s) Affected: Poly VideoOS 4.3.0 Issue:   When Poly device has...

• By:Julie_Gough
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• inPoly Video Conferencing Knowledge Base
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• Jul 30, 2024

If your Serial Number is not recognized when trying to contact support, please follow the next steps:Under Business Support, ...

• By:karlaz
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• inPoly Headsets Knowledge Base
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• Jul 23, 2024

Use the headset button to toggle between the built-in microphone and speakers or a connected 3.5 mm headset for audio input a...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Jul 15, 2024

When you use Poly Studio P21 with a supported application for video calls, you may need to set it as the default audio and vi...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Jul 15, 2024

Click below to download the Quick Start Guide for the Poly Studio P21:Poly Studio P21 Quick Start Guide

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Jul 15, 2024

Factory restore thePoly Studio P15personal video bar to resolve potential issues or if your device is unresponsive.Warning:A ...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Jul 15, 2024

Reset thePoly Studio P15personal video bar to factory settings.Warning:A factory reset erases all user data and settings from...

• By:karlaz
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• inPoly Video Conferencing Knowledge Base
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• Jul 15, 2024