HP Support Community Knowledge Base

If your HP Desktop PC is displaying a black screen, there could be several reasons for this issue. Here are some generic tro...

• By:A_Gayathri
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• inDesktop Knowledge Base
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• Nov 25, 2025

To stop the recurring "Welcome to your new HP" pop-up message, you can try the following steps: 1. Check Startup Programs: ...

• By:A_Gayathri
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• inDesktop Knowledge Base
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• Nov 25, 2025

When your HP Envy printer does not wake up from standby, it can be due to several potential reasons.Here are some tro...

• By:A_Gayathri
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• inPrinters Knowledge Base
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• Nov 25, 2025

If the touchpad is not working on your HP notebook, you can follow these troubleshooting steps to resolve the issue: 1. Turn...

• By:A_Gayathri
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• inNotebooks Knowledge Base
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• Nov 25, 2025

On different occassions screen goes black for a few seconds and this can be frustrating, but there are several steps you can...

• By:A_Gayathri
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• inNotebooks Knowledge Base
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• Nov 25, 2025

Hello all, We just releasedVideoOS Lite Studio 1.6.1.444241 The software is now hosted on Poly Lens. Please follow >this ...

• By:SteffenBaierUK
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• inPoly Video Conferencing Knowledge Base
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• Nov 23, 2025

Hello all, We releasedPoly Studio E0 1.1.4.9 The software is now hosted on Poly Lens. Please follow >this Release Notes ...

• By:SteffenBaierUK
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• inPoly Video Conferencing Knowledge Base
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• Nov 23, 2025

Hello all, We just releasedPoly Studio E70 1.14.1-572069 The software is now hosted on Poly Lens. Please follow >this Rel...

• By:SteffenBaierUK
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• inPoly Video Conferencing Knowledge Base
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• Nov 23, 2025

Hello all. Poly announces the new release of Poly VideoOS for Poly G7500, Poly Studio G62, Poly Studio X72, Poly Studio X52,...

• By:SteffenBaierUK
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• inPoly Video Conferencing Knowledge Base
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• Nov 23, 2025

Software 3.8.0 addedAppspaceas the provider for Digital Signage Support Software 3.10.0 addedRaydiantas another provider F...

• By:SteffenBaierUK
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• inPoly Video Conferencing Knowledge Base
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• Nov 13, 2025

If you encounter repeated messages to enable local network permission for the HP app on your Mac, you can resolve thi...

• By:A_Gayathri
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• inPrinters Knowledge Base
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• Nov 12, 2025

For both HP printers and PCs, the warranty will depend on the product purchased, the region of purchase, and any additional ...

• By:A_Gayathri
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• inNotebooks Knowledge Base
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• Nov 7, 2025

Applies To:Polycom SoundStation 2W and other Analog Poly conference phones Issue:After switching from a copper PSTN line to...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Oct 30, 2025

Using a Phone or Tablet Install the HP App: First, download and install the HP app from123.hp.comon your phone or tablet. ...

• By:A_Gayathri
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• inPrinters Knowledge Base
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• Oct 24, 2025

If your HP Smart Tank 580 is not printing colors, follow these troubleshooting steps to resolve the issue: Check Ink Leve...

• By:A_Gayathri
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• inPrinters Knowledge Base
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• Oct 24, 2025

If your HP DeskJet 2700 series printer is not printing black, there are several possible reasons and solutions that you can ...

• By:A_Gayathri
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• inPrinters Knowledge Base
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• Oct 24, 2025

To effectively resolve printer errors on your HP printer, follow the generic troubleshooting steps: Check the Printer's Co...

• By:A_Gayathri
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• inPrinters Knowledge Base
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• Oct 23, 2025

This is about AirPrint not working on IOS after IOS 17! The printers are about a decade old at this stage, and expecting fir...

• By:A_Gayathri
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• inPrinters Knowledge Base
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• Oct 23, 2025

HP printers can display various E errors, indicating different issues. Below, you’ll find generic troubleshooting steps that...

• By:A_Gayathri
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• inPrinters Knowledge Base
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• Oct 23, 2025

Settings for Printing on Heavy Cardstock When printing on heavy cardstock with HP printers, it's essential to adjust the set...

• By:A_Gayathri
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• inPrinters Knowledge Base
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• Oct 23, 2025

Upgrading the Trusted Platform Module (TPM) from version 1.2 to 2.0 is essential for compatibility with certain security fea...

• By:A_Gayathri
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• inNotebooks Knowledge Base
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• Oct 23, 2025

If you are looking to perform a clean install of Windows 11 on your HP laptop, follow these steps: Step 1: Backup Important ...

• By:A_Gayathri
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• inNotebooks Knowledge Base
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• Oct 23, 2025

To download the latest UEFI release (F.45) for the HP Notebook - 15-f387wm (Touch) (ENERGY STAR), you can visit the HP Suppo...

• By:A_Gayathri
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• inNotebooks Knowledge Base
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• Oct 23, 2025

To stop the recurring "Welcome to your new HP" pop-up message, you can try the following steps: 1. Check Startup Programs: ...

• By:A_Gayathri
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• inNotebooks Knowledge Base
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• Oct 23, 2025

If you're encountering the "Unknown USB Device (Device Descriptor Request Failed)" error on your Windows OS,Here are some st...

• By:A_Gayathri
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• inNotebooks Knowledge Base
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• Oct 23, 2025

Hello all, We releasedLens Room 1.14.42 Jan 06, 2024Question: Since the move from Poly to HP, where can I download Softwar...

• By:SteffenBaierUK
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• inPoly Video Conferencing Knowledge Base
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• Oct 22, 2025

HP Pavilion dv7-1270us is not powering on. Here are some general troubleshooting steps that might help your HP Pavilion lapt...

• By:A_Gayathri
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• inNotebooks Knowledge Base
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• Oct 16, 2025

Poly and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference d...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Oct 14, 2025

Poly releases regularly Feature Releases or Maintenance Releases of their PVOS, UC, or Obi Edition Software Versions. EDIT:...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Oct 14, 2025

In order to change the Menu Language, the Phone running SIP 3.2.5 or older needs to download the Dictionaries from aProvisio...

• By:A_Gayathri
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• inPoly Phones Knowledge Base
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• Oct 14, 2025