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Meet the Experts
The HP Expert Program celebrates the technical wizards who share their knowledge to help people all over the planet get the most out of their HP products. This program is part of HP's commitment to recognize and empower those who enrich online communities. Here are the HP Experts in their own words.
All Experts
H-P Experts
Q-Z Experts
A-G Experts
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Alexandros
Helping the community since 2017

I have a Bachelor's degree in IT which is mainly a software engineer/programmer degree. However, I decided to change my career path to a more hardware role.

I was working as a self-employed/contractor IT field engineer in Greece for 5 years (2011-2016). Most of the calls were concerning matrix and passbook printers. Big variety of brands and models supported.

Moved to UK since the summer of 2016 and started working as a printer engineer at a platinum HP partner company. The role is mainly workshop based and the printers are mostly HP LaserJets (office and commercial range).

Refurbishing to gold standards, repairing to component level, and some installations are some of my duties.

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Quang
Helping the community since 2009

I used to write application software on Mainframe, After Y2K Project I moved to Mainframe hardware/system software area until now.

 

My second laptop was an HP nx8220. It had a problem reading higher capacity SD cards. I got help from an HP forum and I wanted to give back and so I joined this community in 2009.


I come to the HP Support Forums to learn and to help others get more from their investment in HP products.

 

I like to solve notebook problems. However, I find myself in the printer boards more and more.

 

I'm also an active member and moderator of a Vietnamese forum. I normally contribute to 2 sections: laptops and photography. Most likely I will be a retiree in 2016.

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Bob
Helping the community since 2008

You will generally find me in the HP Printer Support Forums.

 

I started with computers in 1971 on a TTY dial-up to a HP 2000c. I built my first S-100 CP/M computer in 1977, At HP I developed integrated circuits used in the HP 700 workstations as well as the HP 800 and 900 series servers.

 

My current main areas of expertise are HP inkjet printers and print cartridges. In my past Iife I was a project manager at Hewlett Packard responsible for printer/cartridge system interaction for integrated printhead systems. I designed some of the technology that goes into inkjet printers and have five patents. I retired in October 2005 after 29+ years at HP.

 

I was a Microsoft MVP from 2003-2014.

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Cheryl
Helping the community since 2008

As a computer hobbyist, I first came to HP forums around 2003 looking for some help.  My problems were soon solved and I looked around for ways to pay it forward.  That step led to one of the most rewarding - if at times, frustrating - hobbies to date.  I really enjoy troubleshooting and helping posters solve their own issues.  When I can't solve it alone, there are other members here who are happy to lend a hand.  I love being a part of this team and proud to be dubbed an "Expert" helper.

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Dragon-Fur
Helping the community since 2009

I am retired; I have the choice to do the things that bring me joy and satisfaction. Serving as an Expert on the HP Forum provides a way to give back to our community.

 

After earning a college degree in a completely unrelated area, I landed in a new field: computers. I was privileged to work in a tough field with some wonderful people at a great time in high-tech history. I have a great deal of respect for anyone who is brave enough to challenge the technology field today.

I have always worked with HP products and dedicate a fair amount of my time to the HP Support Forum because being a volunteer expert is a natural extension of my IT craft.

I am ever at my best when I am helping someone. I believe that is true for all of us.

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Eddy
Helping the community since 2016


I am currently in my junior year of high school, attending the International Baccalaureate Diploma Programme. While I may not be the most technically knowledgeable, my enthusiasm for modern-day technology had sparked an interest in supporting those in the tech community. I spend most of my time in the HP Support Community, in the Notebooks or Your Voice Discussion Boards. I enjoy catching up on the latest news regarding mobile technology as well as PC hardware, virtual reality, etc. Other hobbies include cycling and occasional gaming. I am truly honoured to be a part of a group of such talented individuals known as "HP Experts" and hope to work in the field of computers in the future...

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Eric
Helping the community since 2009

I have an FCC Radio Telephony license and am an FAA Airframe & Power Plant certificate holder. I have an Associate degree in Aviation Electronics. I retired from the US Coast Guard as an Avionics Electrical Technician. I was trained to be an expert electronics systems troubleshooter by the U.S. Navy's Advanced Avionics and Computer Systems Maintenance “B" school.

 

I am experienced in Unix, Linux, MS-DOS and Windows since Windows 3.0. I enjoy OS virtualization and use Oracle’s VM Virtual Box and VMware’s Workstation Player applications. I have been building custom PCs since 1991.

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Tak Gee
Helping the community since 2011

Tak Gee has been with HP for more than 20 years working in various roles from Inkjet Systems Interaction Engineer, Printer Hardware & Software Product Manager and more currently as a Business Planner.

 

In his spare time, he enjoys spending time on the forum as it is a way to “Pay it forward” to help the community, primarily in the Printers Section. In doing so, he also learns new things from other Experts and users which he brings these insights back to the team for potential future improvements.

 

His passion includes scuba diving, traveling, movies and HP Support Forums!

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Steve
Helping the community since 2008

I am an attorney. I handle litigation throughout the US for insurance companies so I travel a fair amount and depend on my computer to keep me connected and productive. As my firm grew so did our computing needs. I ended up becoming my own IT department. I also had a hobby business for a while buying, refurbishing and selling laptops on eBay back before they were readily available to the public.

I simply enjoy solving people's problems and empathize with the unique frustration caused when a computer won't do what it is supposed to do.

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Ryan
Helping the community since 2008

Computers and technology have been my lifeblood since the wee age of 8. I still remember my father bringing an HP-85 home for us to see and all I cared about was playing games on it and pulling it apart.

 

It was then gaming became a big part of my life.

 

My dream came true when I was hired on at Voodoo PC back in the 2000's and became the service manager shortly there after as well as the head administrator for the Voodoo PC support forms.

 

I thrive on helping people fix, what I see, are their technological investments and have always been taken pride in my personable, and non-scripted way of doing so.

 

I may not have all the answers, but I'll do what I can to find them!

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David
Helping the community since 2016

I have had an interest in computers since I was a kid and mainly learnt from the experience of dismantling and rebuilding the computers I owned. Later studied a lot on my own and finally for the last year, I am the owner of a small computer repair shop here in Italy. Great place to be for my other passion, the Sea. The last few years I have been running a non-profit organization that deals with sea-litter and the cleaning of the seabed.

 

Came to the forum to get help and started helping others. I enjoy solving problems for other members. There is an amazing amount of knowledge in this forum and I am still learning every day from the answers provided by other members.

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Aleksandar
Helping the community since 2013

Currently I work for Hewlett Packard Enterprise in the EMEA endpoint security team. I worked for HP since 2013 and I have always worked in the IT field. I have several IT certificates from McAfee, HP, Microsoft and CompTIA.

 

I like working with users and in the customer support field. I like helping people solve their issues as quickly as possible.What motivates me is the happiness.

 

On the HP Support Forum I focus on my main areas of expertise - notebooks, desktops, tablet PCs, Windows OS and cyber security related issues.

 

I really like travelling and visiting new places.I spend part of my free time online answering questions and reading various sites — making sure that I stay up to date.

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Syed Jabir
Helping the community since 2012

I hold a Bachelor's degree in Information Technology.

 

I am an HP Certified Technical Mentor.

 

I started in HP as a Technical Support Agent for printers and now work in Support Engineering Centre as a Product Quality Engineer.

 

Helping customer is my passion.

 

I find HP Support Forum a great place to share the knowledge and expertise i have gained in all these years working for HP.

 

I want to become a college professor, and I would like to get into R&D for HP Printers.

Ping-Pong [table tennis] is my hobby.

My hero is Batman: “It’s not who I am underneath, but what I do that defines me.”

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Jill
Helping the community since 2014

I have been an HP employee for 31 years and have loved my time at this wonderful company.

I worked on the business side for most of my career but in 2013 I decided to make a change and I joined the Quality organization focused on improving the Instant Ink service.  I love working with this new and growing business and my posts are focused on trying help customers with the Instant Ink service.  But I’ve gained a lot of knowledge from these posts and bring them back to the team so we can learn and grow.

In my spare time I like to be with my friends and family and am always setting up parties and dinners and get togethers.  Traveling is also one of my passions and it’s my goal to hit every tropical island this world offers.

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John
Helping the community since 2011

System engineer in the finance industry. I have supported a large fleet of HP printers for 6+ years. Frequent contributor to multiple forums as they relate to my occupation such as Verizon, VMware, Cisco and several technical subs on Reddit. I also participate in several clubs and activities such as toastmasters, highschool officiating and several sports.

 

I enjoy contributing because it offers a chance to learn something new outside of my normal enviornment.

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James
Helping the community since 2008

I started out my IT career in a small computer shop repairing devices and maintaining websites. Years later, I moved on to providing support for notebooks exclusively. I currently work for a start-up telecommunications company that also does just about everything.

I know how frustrating it can be to search for an answer to a problem and find nothing relevant. With my skills, many of the answers are found easily so I just connect the user to an answer and make sure they understand how to proceed. I like helping people here at the HP forums because it helps me continue to learn new things.

I love traveling (business, pleasure, web) and creating media (photography, video, art).

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Kate
Helping the community since 2017

I’ve been part of HP’s customer support organizations for many years although this is my first venture into the HP Community.  I look forward to learning from other Community members.   

 

I find satisfaction in helping customers resolve their issues.  I’m looking forward to increasing my technical expertise through providing solutions that leverage HP’s support documentation and identifying areas for improvement in the process.

 

I enjoy traveling, cooking, photography, needlework, and motorcycling.

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Gene
Helping the community since 2008

I began using computers in 1984. It was an Apple MacIntosh 128K. Needless to say, it was not a barn burner. Shortly after beginning to use computers I decided to begin learning all that I could about diagnosing problems. I knew this would save me a lot of frustration. I came to the HP Forums in 2002. I had just purchased my first HP computer and had a problem that I couldn't solve; even with all of that diagnostic training. I had my problem solved very quickly and decided to start helping members myself. I have been helping on the forums since that time.

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Paul
Helping the community since 2010

I served in the United States Coast Guard for 20 years in a variety of command and staff assignments. After retiring from the U. S. Coast Guard, I worked for the American Red Cross in human resources and financial management positions for 16 years. I have also retired from employment with the American Red Cross.

 

I have learned a great deal from our other forum members, and this helps me to help others.

 

I particularly enjoy solving problems related to hardware drivers -- especially in the situations where forum members upgrade or downgrade their Windows operating systems, and there are no drivers on the PC's support and driver page for the operating system they changed to.

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Emily
Helping the community since 2012

Technology doesn't come naturally to me. I stumbled into a contract technical writing job at HP in 2012, which motivated me to seek a deeper understanding of computers, how they work and how to fix them. Now I find myself fascinated by a topic I never would've guessed I'd find interesting.

 

I completely understand the feeling of being totally lost and wanting to chuck your computer out a window, so on the forums when I can lead someone out of that frustrating place it feels extremely rewarding.

 

Outside of work I love spending time with my three tiny dogs and four chickens, volunteering, photography, gardening, Netflix bingeing, painting pottery and various other crafts.

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Robert
Helping the community since 2014

I became a computer enthusiast out of necessity. As a photographer who started out with film since high school, transitioning to digital was not an easy task with little to no computer skills. It didn't take long to learn that relying on others to fix computer issues for my business wasn't feasible, so I had to learn fast. Then somehow I became the go to guy for others who also had problems.

 

I like taking on the oddball problems here in the forum. I look at it like this; even though experienced helpers may find some questions to basic to bother with, any problem is important to the customer if they cant find their own solution or they wouldn't be asking.

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Randy
Helping the community since 2008

I've been with HP for over 20 years and have a been a computer hobbyist for over 30 years. Yes, I've been around since the TRS 80 days and my first computer was an Atari 400 I purchased with paper route money oh so many years ago.

 

One of my favorite past times is 80s arcade. I have built 2 fully functional arcade machines that play the old classics and get a kick out of some of the newer games as well.

 

I started out with HP reworking inkjet printers from the assembly lines, and later moved into positions of support and documentation. I naturally feel compelled to help others in need and find the forums very rewarding.

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Rod
Helping the community since 2009

I've been interested in computers since early in elementary school, learning BASIC on PC's like the TRS-80 and Commodore 64. Since then, I've earned a BS in Computer Science, and spent 26 years with HP, working in Manufacturing and in Support. I've spend the last 6 years on the web support team, in various roles (QA and Analytics) focused on PC's mostly. The previous 9 years I spend as a support engineer for imaging and printing products (ScanJet, PhotoSmart, Fax and Business printing products).

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Shlomi
Helping the community since 2011

I currently work as a technical Support manager at Docomotion, a cloud based (SFDC based) interactive output document automation system, based on our native document output generating software solutions.


I joined the forum years ago, while working at HP's contact center in my country. since 2008 till 2015.

 

I spend some of my free time on the printing boards of the HP Support Forums.

 

I love being involved in social media for year. together with some friends we launched a forum focused on electronic music which has grown through the years and has 40,000 active members.

 

I love electronic music, enjoy watching TV series and movies and love hanging up with friends as possible.

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Stephen
Helping the community since 2011

I've been in the computer repair field since 1978.

 

In the early 80's I even worked on mainframes, (oscilloscope required)

 

In the 90s I spent a lot of time fixing Tape Drives, I also worked many other machines.

 

Eventually in 2001 I ended up assigned to an office where HP printers were the main line of work, I fixed lots of DeskJets and also LaserJets and DesignJets.

 

My current job started in 2008 and includes Printer and PC repair.

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Tara
Helping the community since 2008

After graduating with a Bachelor degree in Computer Information Systems and a short stint as a software engineer, I joined HP as a contractor in 2003. I was hired as a full-time employee several years later. I have been working in various roles around Printing support on the web for 10+ years. I see myself as a customer advocate and love to help solve customer problems or identify gaps in our support whenever I can. I'm honored to join the ranks of such an illustrious group of Experts!

In my spare time, I enjoy traveling, spending time with my family, dogs, and reading.

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Laurence
Helping the community since 2008

I am retired from an electrical utility. I was involved in the maintenance and repair of automated equipment in that field. I am a self-taught computer troubleshooter as a hobbyist that began as an off-shoot of my troubleshooting as a technician. Since I am from an older generation, I was introduced to computers as part of my job as a technician and then received a degree in Business Management and Computer Technology . I joined the HP forums in 2008 and began helping users of the forums in troubleshooting hardware and Windows problems.

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Visruth
Helping the community since 2014

I'm a doctor specialising in child health. I posted my opening query in HP Support Forums regarding a hardware upgrade. Thereafter I started solving technical issues, learning a great deal from our members and experts. Computers and learning more about them is one of my passions. I spend time in Notebooks section of the forum.


Personal computing is rapidly progressing in this Information Age and I always hope all these information, knowledge ultimately lead to wisdom among us. I believe this is what you would gain through this fantastic platform.

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Bill
Helping the community since 2015

I started out programming COBOL on IBM 360s in 1972. I moved from there to Dec minis and worked at Bell Labs in the late 70s troubleshooting telephone equipment. In the 80s, I shifted over into Software and Systems Engineering roles in Technology Centers, finished up my Graduate work in Computer Science, and spent the rest of my career doing Consulting for an Industry Standards group and several large Defense Contractors. I retired after 40 years in the industry in 2013.

I’m now the default “IT Guy” for my extended family. Doing this, and performing volunteer work here and on other tech support forums, keeps me involved with PCs -- which I enjoy.

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Steven
Helping the community since 2010

I have an AA in computer science. I am a computer hobbyist.

 

I frequent the Desktop Other and Hardware boards, but occasionally frequent the Desktop OS and Printer boards as well.

 

I enjoy solving problems, and I do that on the forums as well as in the community where I live. Living in a 55+ community in the southern US (FL), I am the "go to person" for computer help. People with computer issues can sometimes be taken advantage of and senior citizens are no exception.

 

In my spare time, I rebuild donated computers and give them to people in my community or church youth centers.

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Wesley
Helping the community since 2008

Wes is currently responsible for maintaining content quality for all consumer and commercial PCs, tablets, retail point of sales, workstations, monitors and accessories. After studying business at The University of Texas at Austin and The University of North Texas he began his career in technology at Stream Inc., mentoring Scanjet, Pavilion and Omnibook customers. In 2001 he moved to Houston to start a family and started working for Compaq Computer Corporation. He is married to a kindergarten teacher and has 2 daughters, Parker (11) and Evynn (6).

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