Coming from an arts background, I’ve always been deeply drawn to technology, how things work, the concepts behind them, and the endless possibilities they create. My curiosity naturally made me tech-savvy, and I continuously explore new technical projects to test my limits. I’ve completed many in-house builds and repairs, including laptops, PCs, and electronic gadgets. One of my proudest achievements was creating my first electric vehicle by removing the engine and converting it myself three years ago. I still enjoy riding it. My next project is converting my bike into a hybrid.
I’ve worked as a field engineer for over 10 years, servicing PCs and printers, and I genuinely enjoy helping people with technical queries. Since 2009, I’ve been part of HP’s support journey, working with HP Commercial Printers and HP DesignJet printers, always happy to assist customers in any way I can.
I joined the HP Community in December 2021, and it has been a pleasure to contribute. Helping users, solving problems, and learning from others in the community continues to be a rewarding experience.
327 Solutions
2302 Helpful Votes
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Expert in the HP Community since 2015.
Graduate engineer news technology
Kernel Proccessing Engineer
Hardware and software programming (various programming languages)
697 Solutions
1774 Helpful Votes
11906 Replies
I enjoy solving puzzles and problems and found volunteering here at the HP community to be very satisfying. I intend to continue my participation and contribute as long as I can.
My username is BeemerBiker although I gave up my R1100rt motorcycle a few years ago after putting over 80,000 miles on it.
I have a background in Physics, Computer science and System Design. I built my first system, Xitan Z80 back in ‘77. After receiving my masters in CS, I was hired by a local research institute and started using the HP-85 with HPIB pen plotters. My first personal system was a used ‘82 Compaq portable, and I added the ‘84 HP LaserJet later. I retired in 2009 as a Principal Analyst with a background in Dos, Windows, and Linux. I have been building PCs since the late 80 and have an expertise in system upgrades and diagnostics.
32 Solutions
81 Helpful Votes
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I am a retired technician from France-Télécom France. I repaired, built and commissioned radio beams for the extension of circuits, in the periphysics of Nice. I practiced IT maintenance. I was an Expert at HP France for 2 years, then HP France decided to stop the service in France.
I retired as a Chief Technician.
I have always liked to be of service by helping those seeking help on a voluntary basis.
Sincerely,
Bernard42.
896 Solutions
11082 Helpful Votes
6496 Replies
You will generally find me in the HP Printer Support Forums.
I started with computers in 1971 on a TTY dial-up to a HP 2000c. I built my first S-100 CP/M computer in 1977, At HP I developed integrated circuits used in the HP 700 workstations as well as the HP 800 and 900 series servers.
My current main areas of expertise are HP inkjet printers and print cartridges. In my past Iife I was a project manager at Hewlett Packard responsible for printer/cartridge system interaction for integrated printhead systems. I designed some of the technology that goes into inkjet printers and have five patents. I retired in October 2005 after 29+ years at HP.
I was a Microsoft MVP from 2003-2014.
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I am retired; I have the choice to do the things that bring me joy and satisfaction. Serving as an Expert on the HP Forum provides a way to give back to our community.
After earning a college degree in a completely unrelated area, I landed in a new field: computers. I was privileged to work in a tough field with some wonderful people at a great time in high-tech history. I have a great deal of respect for anyone who is brave enough to challenge the technology field today.
I have always worked with HP products and dedicate a fair amount of my time to the HP Support Forum because being a volunteer expert is a natural extension of my IT craft.
I am ever at my best when I am helping someone. I believe that is true for all of us.
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295 Helpful Votes
252 Replies
Hello everyone,
I am a systems engineer, I have been using computers since I can remember, enchanted by the geek world, dedicated to telecommunications and computer security, Underc0der at heart and I am proud to belong to the HP community.
Greetings,
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1505 Replies
Born in SP Capital, 44 years old, proud resident of the North Zone of Sao Paulo.
My first contact with HP products was when I started at Sitel Brazil (HP Commercial Account), I provided Front Line support for the PSG team on Desktop, Notebooks, Ipa's products. Then within Sitel itself, I had the opportunity to start providing support to the CE Assistance team, where we handled support directly with field technicians.
In 2010, the area was migrated to HP and today I can say that I provide service to the entire HP commercial line of IPG/PSG/GSB (or PL30).
I graduated in Computer Networks
My participation in the forum began in 12/2011, and since then I have participated almost daily, and I am proud to have helped several experts and the pleasure of meeting many people personally with whom I am friends. And it was also cool to have the opportunity to participate in the Summit in 2013, where we met the best of the world.
Whenever possible, I keep an eye on new posts, and try to find the best alternative. In addition to contacting the moderation team in case of doubts, which helps me a great deal.
I have been a computer user since I had a Commodore 64 computer in my hands, which at that time had the fabulous amount of 64 Kb of RAM.
These computers used a cassette system to record the programs, which had to be encoded perfectly because recording the program on the cassette could take from 30 minutes to 1 hour.
Later came PCs with Windows 3.0, then Windows 95, and all Windows systems.
I began to participate in the HP Business communities around 2008, and later the HP Forum was opened in 2009 and that was when I fully entered helping in the HP Forum.
In 2012 I was recognized as an Expert and subsequently I was at the event organized by HP in San Francisco in 2012 and at the HP Meet Up event in 2015!
I continue participating because it is interesting to learn about the technology of HP printers and it also allows me to stay updated on Windows systems.
Regards,
163 Solutions
1507 Helpful Votes
1101 Replies
I studied Computer Systems Engineering, in 2016 I obtained some certifications from Google, UAM (Autonomous University of Madrid), MITx (Massachusetts Institute of Technology) and UPV (Universitat Politècnica de València).
Some time ago I helped in a computer center as a volunteer, maintaining the equipment and on some occasions repairing it. I came to this forum some time ago with the sole purpose and vision of helping more users and learning from others since being in the forum is dedicating the most important thing in our lives, which is time.
I had the opportunity to use a computer with Windows XP service pack 3 with 512 Mb of ram and 20 Gb of hard drive, then I started using the most recent versions of Windows; I have also used some Linux and MacOS distributions to learn a little more about the system and obtain knowledge about free software.
In my free time I play fast soccer, I read a lot about different topics, however, I spend a few minutes playing online games, apart from this I like to learn about new technologies, programs, etc.
I am pleased to be the first and only youngest expert in the HP forums to be a three-time consecutive winner of the annual top member award in the HP communities. All of this is not important, the important thing is that I have an excellent very well-prepared team of friends here.
Regards!
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4283 Helpful Votes
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Tak Gee has been with HP for more than 2 decades working in various roles from Hardware and Software for both InkJet & LaserJet Printers.
In his spare time, he enjoys spending time on the forum as a way to “Pay it forward” to help the Community, primarily in the Printers Section. He learns new things from other Experts and HP Customers, which he brings the insights back to the development team for potential future improvements.
His passion includes scuba diving, traveling, movies and HP Support Community!
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I am an attorney. I handle litigation throughout the US for insurance companies so I travel a fair amount and depend on my computer to keep me connected and productive. As my firm grew so did our computing needs. I ended up becoming my own IT department. I also had a hobby business for a while buying, refurbishing and selling laptops on eBay back before they were readily available to the public.
I simply enjoy solving people's problems and empathize with the unique frustration caused when a computer won't do what it is supposed to do.
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I have had an interest in computers since I was a kid and mainly learnt from the experience of dismantling and rebuilding the computers I owned. Later studied a lot on my own and finally for the last year, I am the owner of a small computer repair shop here in Italy. Great place to be for my other passion, the Sea. The last few years I have been running a non-profit organization that deals with sea-litter and the cleaning of the seabed.
Came to the forum to get help and started helping others. I enjoy solving problems for other members. There is an amazing amount of knowledge in this forum and I am still learning every day from the answers provided by other members.
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40 Helpful Votes
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Being part of the community has strengthened my passion for sharing knowledge. I especially enjoy creating informative blogs that empower users and simplify complex topics, helping them make the most of their HP/Poly products. Contributing to the community has been both meaningful and inspiring, and I look forward to continuing to add value through my experience, dedication, and customer-first mindset as a subject matter expert.
During my free time, I love reading fictional books and watching vlogs, which keep me inspired, curious, and connected to new ideas.
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Born in the Netherlands (The Hague), served in the Dutch/NATO armed forces for two years, including the Middle East (MFO), worked for an international insurance company as an IBM mainframe lead operator for a couple of years, before accepting a full scholarship at a major western US university from which I graduated with a BS (honors) in environmental science/health with minors in philosophy and international relations. Same year I graduated, started working in water treatment for a major municipality in the US Mountain West, first as a lab tech, then chemist, etc. and now as the city's laboratory program manager. Also obtained a master's degree in public health (MPH). Became a US citizen in 1999. During my free time I 'hobbyied' with legacy HP computers, and found HP's Community/User Forum, where I enjoy assisting HP Users solving their computer issues through the experience I gained over the years.
1527 Solutions
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I began using computers in 1984. It was an Apple MacIntosh 128K. Needless to say, it was not a barn burner. Shortly after beginning to use computers I decided to begin learning all that I could about diagnosing problems. I knew this would save me a lot of frustration. I came to the HP Forums in 2002. I had just purchased my first HP computer and had a problem that I couldn't solve; even with all of that diagnostic training. I had my problem solved very quickly and decided to start helping members myself. I have been helping on the forums since that time.
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I served in the United States Coast Guard for 20 years in a variety of command and staff assignments. After retiring from the U. S. Coast Guard, I worked for the American Red Cross in human resources and financial management positions for 16 years. I have also retired from employment with the American Red Cross.
I have learned a great deal from our other forum members, and this helps me to help others.
I particularly enjoy solving problems related to hardware drivers -- especially in the situations where forum members upgrade or downgrade their Windows operating systems, and there are no drivers on the PC's support and driver page for the operating system they changed to.
5 Solutions
20 Helpful Votes
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I started my career in IT nearly two decades ago, and over the years I’ve grown from solving small technical issues to supporting some of HP’s largest enterprise customers across North America and Canada.
I see myself first as a customer advocate, someone who listens, understands the real problem, and finds a practical solution. Helping customers, simplifying complex issues, and closing long-pending problems is what keeps me motivated every day.
I enjoy the challenge of solving complex puzzles and found that volunteering here in the HP community provides that same satisfaction. I intend to continue my active participation, learning, and contributing as a technical resource for years to come.
My background is rooted in Information Technology Engineering, where I first connected with PC technology back in 2007. I bring over 5 years of direct experience supporting HP products, and my role as a Global Support Engineer has given me comprehensive exposure across the product line. I possess strong knowledge in networking, holding expertise equivalent to CCNA and CCNP certifications.
I specialize in supporting a wide array of HP units, including desktops, laptops, All-in-One (AiO) PCs, premium commercial units, and printers. This hands-on experience, combined with my commitment to continuously learn new technologies, allows me to provide robust and up-to-date diagnostic and resolution support.
I look forward to connecting, sharing knowledge, and helping the community solve its toughest challenges.
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"My 9-5 is supporting HP Enterprise printing products with an HP Service Delivery Partner. My areas of specialty are Laserjet, Designjet and Pagewide. 20+ years of supporting HP products means I have a large storehouse of knowledge not only on the product, but where to find information." Taking a break from technology means picking up a book, picking up a guitar or going outdoors and taking pictures of nature.
640 Solutions
1724 Helpful Votes
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I enter the community asking questions about my equipment and then I am encouraged to help others. A gratifying experience.
My beginnings and interest in computing date back to the 1980s, graduating in Statistics, where I studied 2 subjects that marked my future professional development, FORTAN and COBOL programming.
Study on your own different programming languages oriented to website programming (Perl, PHP, ASP). Currently I oversee customer technical support and administration of servers based on Windows and Linux operating systems in a Hosting company.
Regards,
0 Solutions
28 Helpful Votes
21 Replies
Born in Sao Paulo Capital, 36 years old, Father, Amateur Athlete in his spare time and passionate about Technical Support for Customers.
I worked in the Administrative and then Banking areas since I was 12 years old and only entered the IT area at the age of 20 at a Bank.
My first contact with HP products was in 2004 when I had the opportunity to work at the large company Sitel within the HP Client where I worked in the support area for business printers. In 2007 I had the opportunity to join the first support team for HP DesignJet as an employee and I currently work with support for HPE Servers.
I have a degree in Computer Science and am completing an MBA in IT Management.
My first contact with the HP forum was through a friend, who is also an Expert and who encouraged me to participate because he believed I could help due to the experience acquired over the years with HP products.
In 2016 I had the opportunity to become an Expert and meet personally those responsible for making this forum so great and an example for other communities.
If I could give a tip to those who haven't participated in this forum yet, I would say: - Come and be part of this big family too!
My name is Samrit, and I’ve been part of the HP family since 2022. I work in the Poly Voice and Video Team, where I focus on enterprise-level device troubleshooting, networking, and AV solutions. Over time, I’ve also built strong experience in supporting HP products, both on the hardware and software side.
I joined this community to learn, share knowledge, and connect with fellow tech enthusiasts. I enjoy problem-solving, helping others with technical issues, and staying updated on the latest HP technologies.
Looking forward to contributing and learning from you all.
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I currently work as a technical Support manager at Docomotion, a cloud based (SFDC based) interactive output document automation system, based on our native document output generating software solutions.
I joined the forum years ago, while working at HP's contact center in my country. since 2008 till 2015.
I spend some of my free time on the printing boards of the HP Support Forums.
I love being involved in social media for year. together with some friends we launched a forum focused on electronic music which has grown through the years and has 40,000 active members.
I love electronic music, enjoy watching TV series and movies and love hanging up with friends as possible.
I am a detail oriented professional with strong expertise in technical content, customer service analysis, and product support across HP’s personal and commercial portfolio, including desktops, laptops, and printers.
I have leveraged my MBA foundation alongside hands on experience to improve communication clarity. As an active contributor to the HP Community, I am deeply committed to problem solving, staying updated with emerging technologies, and delivering consistent, professional support to users.
My journey at HP began in 2010, when I had the opportunity to work with printer and computer technical support. In 2014 I began my participation in the HP Community, where I helped users with solutions for their products. And during that time, one of the best tasks I enjoyed doing was creating documentation to facilitate day-to-day support for the Community.
I also worked for a long time in Social Media management for the HP Brazil and HP Support Facebook and Twitter pages. I'm always connected, and I like to follow this digital evolution that is part of our daily lives.
I like contributing and helping other users here in the Community!
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I am retired from an electrical utility. I was involved in the maintenance and repair of automated equipment in that field. I am a self-taught computer troubleshooter as a hobbyist that began as an off-shoot of my troubleshooting as a technician. Since I am from an older generation, I was introduced to computers as part of my job as a technician and then received a degree in Business Management and Computer Technology . I joined the HP forums in 2008 and began helping users of the forums in troubleshooting hardware and Windows problems.
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Fell in love with HP laptops when I was still in grade school in Chicago and discovered the joy of wreaking havoc on my dad's "oldish" Omnibook XE3. They just don't make them like they used to anymore.... Returned to Europe for my Undergraduate studies. Put myself through school by working at a Marketing Research and Enterprise Survey company in its IT department, mostly doing computer support "grunt work", but learning a lot about malfunctions and issues in modern Windows systems.
Although today I'm finishing my postgraduate studies in Health Sciences, I still like to keep up with the latest in PC hardware, and to participate in communities and forums helping other users deal with problems on their laptops.
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I have been in the IT business since 2002. My interest in printers started in 2004, and my first HP printer certification was achieved in 2005. Constantly in following years started to work and learn more and more about printers.
This forum and forum members are a source of amazing knowledge and solutions so I started to help others as much as I could.
The great feeling of helping someone unknown with a few minutes of my time in their search for assistance in printers.
From Croatia with love.
I am a customer-focused professional with strong expertise across HP products printers and PC's . Over the years, I’ve built a solid foundation of technical knowledge and continuously stay updated with the latest advancements in the industry. My practical, hands-on learning approach helps me translate technical concepts into real-world solutions.
Committed to continuous growth and customer success, I strive to support users effectively, solve problems with precision, and positively contribute to the community.
