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Poly Headsets Knowledge Base
120 Articles
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Bought the \Poly Studio Voyager 5200 Series: Head Set. It says must manually update firmware and software. I have the app ins...

  • 242 Views
  • 3 Replies
Accepted Solution
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I use a Poly Voyager 8200 UC Headset with a BT700 dongle.When listening to music or presentations on my laptop, the BT700 don...

  • 329 Views
  • 2 Replies
  • Last Activity:Rec0n1 Jun 22, 2026
Accepted Solution
author

Blackwire 5220I updated the firmware to 226_0_0 and shows erratic funcionality .I tried to do DownGrade and doenst allow meSt...

  • 681 Views
  • 6 Replies
Accepted Solution
author

I just bought a Poly 50, but can't seem to set it so that audio tones and music don't stream to it even when it is off my ear...

  • 473 Views
  • 16 Replies
Accepted Solution
author

Sidetones are not working on my headset after a recent firmware update. The sidetones are also not available for adjustment i...

  • 863 Views
  • 7 Replies
  • Last Activity:Polyyy Jul 03, 2026
Accepted Solution
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Helpful Discussions

Voyager Focus 2 not appearing to turn on correctly all the time.
By: Anonymous | in Bluetooth Headsets & Earbuds | Dec 2, 2022
MUST READ FIRST: Welcome to the Poly USB HeadsetS Forum
By: bhupender2 | in USB Headsets | Nov 18, 2021
Why Poly discontinued the Voyager 3200 Series?
By: Anonymous | in Bluetooth Headsets & Earbuds | Mar 31, 2021
BT600 firmware 1723 constant blue/purple flashing
By: Anonymous | in Bluetooth Headsets & Earbuds | Apr 9, 2020
Voyager Focus UC Streaming Audio Not Working / Headset keeps muting
By: Anonymous | in Bluetooth Headsets & Earbuds | Feb 21, 2023

Top Helpful Authors

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grojas123
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SteffenBaierUK
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2
3
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Level 2
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#5
Rec0n1
1 Vote Level 2
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