Bought the \Poly Studio Voyager 5200 Series: Head Set. It says must manually update firmware and software. I have the app ins...

• Poly Studio Voyager 5200 Series

I use a Poly Voyager 8200 UC Headset with a BT700 dongle.When listening to music or presentations on my laptop, the BT700 don...

Blackwire 5220I updated the firmware to 226_0_0 and shows erratic funcionality .I tried to do DownGrade and doenst allow meSt...

I just bought a Poly 50, but can't seem to set it so that audio tones and music don't stream to it even when it is off my ear...

Sidetones are not working on my headset after a recent firmware update. The sidetones are also not available for adjustment i...

How do Iadjust side tone on Poly Voyager Focus 2 using Poly Lens? I can't hear my voice and end up talk too loudly. Thank you

• Microsoft Windows 11
• Poly Voyager Focus 2

Our user reported an intermittent Amazon Connect audio issue in which the mute control on the Poly 3310/3320 was engaged duri...

HP won't let me update the original thread, so I am creating a new one in hopes it will help folks with the firmware update i...

My Voyager 5200 series is on version 510 and upgrade fails whether i do it from mobile app of PC

• Voyager 5200 series

My Poly Surround 85 Wireless Charge Stand is not working. Headset only charges wired. I have confirmed the headset charges wh...

Hi, I have a brand new Poly Voyager 4320 headset which will not charge. I worked with tech support and an RMA was issues (I h...

• other
• Voyager 4320 M UC USB-A

Plantronics Voyager 52009

• Plantronics Voyager 52009

Voyager 5200 stays in pairing mode

• Voyager 5200

hii, im having issues with the bt700 and the headset. I can use the headset by connecting it via bluetooth but i cannot mute ...

Hi,We have a custom softphone and need to support call control via HP Poly headsets through the Poly Studio App / Poly Lens D...

Hello,I would like to ask whether HP Poly provides an SDK or API for Savi 8400 and Savi 7400 headsets that allows third-party...

Hi. Since beginning of 2026 I have not been able to connect Voyager Focus 2 to android phone. I have tried with Samsung A35 a...

I'm trying to update the Blackwire 5220 in the Poly Lens app. It's on version 223 currently and the app is alerting me that v...

Hello Poly Support Team,I am reporting a reproducible Bluetooth compatibility issue with Poly Voyager Focus 2 headsets on Sam...

When my headset connects to any android device via bluetooth, it identifies them as "Phone One" with the audio prompt. Is the...

Device ModelVoyager 5200 Charge Case Serial Number Edited Software Version213.172.0.3170 Product ID0xD008 Last ConnectedDec 1...

It's poly Bluetooth headphones and the earmuffs are worn down

Unable to Register Poly Voyager Free 60+ for Support + Audio Quality IssuesHi, I’m hoping someone can help because I cannot f...

The Poly Software update for the charging case pointed to release notes at plantronics.com instead of hp.com - I found them h...

currently trying to update the firmware on the BT700 supplied with my headset, current SW is 0.0.1122.4724 available 0.0.1315...

Hi all,Headset is new and updated to the latest firmware as of 27NOV25, headset works flawlessly, but as a "teams edition I w...

I have a Poly 5200 with S/N 36V9CR that has been working on my S22+ until a few weeks ago, when it stopped connecting. I remo...

The lights on my Voyager 5200 charge case aren't lighting up and it doesn't seem to be charging. The earpiece and case was pu...

My poly voyager 5200 uc is not working after i update the firmware both headset and charging case is up to date. cable is wor...

Hi there, does anyone know how to repair the headband padding from the POLY Focus Voyager 2?It's not a spare part.