Notebooks Knowledge Base

How do I reinstall Windows?  Can I return to the original factory settings?  Should I return to the original factory settings?

Lost or stolen PC, tracking missing PC

System board (00A), fix and repair instructions

HP DriveLock security state cannot be changed  |  DriveLock settings are greyed out

No sound, can't hear anything from the computer

Audio distorts after pausing a video, Sound issues after pausing a video

Choosing a stylus for your notebook touchscreen

Touchscreen troubleshooting

Slow computer, optimization tips

Virus/malware infections - check for and removal tips

Your Notebook Battery isn't charging?

I forgot my password. Can HP help me reset it ? - Information about reseting the Windows account password - Information about resetting other password...

Restoring my system to the original factory condition / F11 / Guided solution

Notebook will not Start. How do it fix and troubleshoot it ?  

Reduce and prevent overheating / reducing PC temperature

Issues with connecting to the Wi-Fi network, dropped connections, slow Internet speed, etc.

Changing the operating system - warranty questions

Bitlocker - Continuous prompts for entering the recovery key during PC start up - Resolution

The content of the HP Tools partition has accidentally  been deletedThe content of the HP Tools partition has  been deleted intentionally bu...

DriveLock password  - HP Commerical notebooks - HP Elitebook- Feature information and how to- Suggestions and workaround

Bitlocker recovery key unknown or missing- Information about Bitlocker- Instructions how to locate and use the key

Forgotten BIOS or power-on password - HP Commerical notebooks - Probook / Elitebook- What is a BIOS- Power-on passwords- Resetting the BIOS password a...

Hard Disk Drive (Storage device) corruption and replacementSymptomsDiagnosticsSteps to resolve the issue (computer with active warranty and out of war...

HP Support Assistant fails / hungs / crashes / stops responding- Steps to resolve the issuing including HPSA reinstallation steps