HP Pavilion Aero Laptop 13-bg0000 (982P6AV) running Windows 11, the built-in webcam and microphone might not be detected even though external audio and camera devices work correctly.
The following symptoms might occur:
The built-in webcam does not work.
The Windows Camera app displays 0xA00F4244.
The camera does not appear in Device Manager.
The built-in microphone does not capture audio.
HP Support Assistant can report Realtek (R) Audio as not connected.
External microphones or USB webcams might continue to function.
The notebook speakers might continue to produce audio normally.
camera and speakers not found
Follow the troubleshooting steps below to restore detection of the built-in camera and microphone.
Troubleshooting Steps
1: Check the webcam privacy shutter
Some HP notebooks include a physical webcam privacy shutter or privacy switch.
Locate the webcam at the top of the display.
Check for a physical privacy cover or shutter.
Make sure the cover is completely open and the camera lens is visible.
If the notebook has a webcam privacy switch, move the switch to turn the webcam on.
Open the Windows Camera app.
Check whether an image appears.
On supported HP notebooks, a webcam shutter light can indicate its status:
Light on: Webcam is off.
Light off: Webcam is on.
2: Check the webcam shutter/function key
Some HP notebooks include a webcam shutter key in the action-key row.
Locate the webcam shutter key on the keyboard.
Press the webcam shutter key once.
If necessary on the computer, press Fn together with the corresponding action key.
Check whether the webcam becomes available.
Open the Windows Camera app and test it again.
3: Restart and test the Camera app
Save any open work.
Restart the notebook.
After Windows starts, select Start.
Search for Camera.
Open the Camera app.
Check whether the built-in webcam displays an image.
If an image is displayed, the webcam is functioning.
If no image appears, continue troubleshooting.
4: Confirm camera and microphone permissions
The HP Community troubleshooting for this specific issue recommends confirming that camera and microphone permissions are enabled under Windows Privacy & Security settings.
Open Settings.
Select Privacy & Security.
Review the camera privacy settings.
Make sure camera access is enabled for the required applications.
Review the microphone privacy settings.
Make sure microphone access is enabled for the required applications.
Close Settings.
Test the Camera app and microphone again.
5: Scan Device Manager for hardware changes
If the camera or microphone is missing from Device Manager, scan Windows for hardware changes.
Press Windows + X.
Select Device Manager.
Select Action from the Device Manager menu.
Select Scan for hardware changes.
Allow Windows to scan the hardware.
Check whether the Camera device appears.
Check whether Microphone Array appears.
Test the camera and microphone again if the devices return.
6: Make sure the audio device is enabled
HP's advanced sound troubleshooting recommends checking whether an audio device has been disabled in Device Manager.
Search Windows for Device Manager and open it.
Expand Audio inputs and outputs.
Expand Sound, video and game controllers.
Check the listed audio devices.
If an audio device has a down-arrow indicator, right-click the device.
Select Enable device.
Test the built-in microphone again.
7: Update the audio driver using Device Manager
An outdated audio driver can cause devices to function incorrectly.
Connect the notebook to the internet.
Search for and open Device Manager.
Expand Sound, video and game controllers.
Right-click the appropriate sound hardware.
Select Update driver.
Select Search automatically for drivers.
Allow Windows to search for an available driver.
Install an available update.
Restart the notebook if prompted.
Test the microphone again.
8: Install HP model-specific updates
For this specific HP Pavilion Aero 13-bg case, the HP Community troubleshooting recommends installing the latest available:
Chipset driver
Audio driver
BIOS update
Use the HP Support website and identify the notebook model before selecting the available software and drivers.
After installing the applicable HP updates:
Restart the notebook.
Open Device Manager.
Check whether the camera is now detected.
Check whether the built-in microphone is detected.
Open the Camera app and test the webcam.
Test the built-in microphone.
9: Run Windows Update
HP recommends keeping Windows 11 updated when troubleshooting microphone problems.
Open Windows Update.
Check for available Windows updates.
Install applicable updates.
Restart the notebook when required.
Test the microphone and camera again.
10: Run HP PC Hardware Diagnostics
The troubleshooting provided for this specific HP Community case recommends using HP PC Hardware Diagnostics to test the camera and microphone.
Restart the notebook.
Repeatedly press F2 during startup to access HP hardware diagnostics.
Locate Component Tests.
Run the available Camera test.
Run the available Microphone test.
Review the result of each test.
HP also provides HP PC Hardware Diagnostics for hardware testing. If a hardware test passes, HP states that the tested hardware is functioning properly. If a hardware failure is detected, HP PC Hardware Diagnostics can display a Fail result with an error code.
Record any failure information displayed by the diagnostic utility.
