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‎12-02-2022 12:29 PM

HP Recommended

I have a new Voyager Focus 2 and I've noticed that when I switch it on, sometimes I don't hear the "Power On" , etc messages and the noise cancellation doesn't come on (it's enabled on the switch) but phone & laptop show it as connected; I can play music but I hear nothing.

Usually a couple of attempts at turning off and then back on get's it working and I have no issues after that; it works fine.

If this some kind of feature or is something wrong? (Feeling a bit like the latter).

Firmware on the headset and dongle are up to date.

Thanks!

2 REPLIES 2

‎04-27-2023 12:23 AM

HP Recommended

I have the exact same problem, would appreciate some help from the support team

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‎04-27-2023 01:08 AM

HP Recommended

Hello @ahudecz ,

 

Welcome to the Poly Community.

 

The best and quickest way forward is to contact our Support organisation as the community is run by volunteers only.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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