- This is a quick overview of the most common asked questions.
- This Section will be updated from time to time.
- The Polycom Community is not a replacement for Polycom Global Services Support and you may be asked to contact your Reseller or if outside warranty to work with Polycom Support via PPI (Pay Per Incident)
NOTE:
Please ensure before posting any new Question in the Community that you:
- Use the Polycom Community Search Functionality
- Use the Polycom Knowledge Base Search Functionality => here <=
- Ensure you checked the analog PSTN Support Section => here <=
- Ensure you checked the analog Conference Phones page => here <=
Oct 20, 2011 Question: How can I setup a conference or how many participants can be in the conference?
Resolution: Please check => here <=
May 07, 2012 Question: Can I connect my SoundStation2™ Avaya ® 2490 to any digital Phone Line?
Resolution: Please check => here <=
May 07, 2012 Question: Can I connect my SoundStation2™ Direct Connect for Nortel to any digital Phone Line?
Resolution: Please check => here <=
Jul 12, 2012 Question: What Computer Calling Kit cable is compatible with my Polycom Conference Phone?
Resolution: Please check => here <=
Jun 23, 2012 Question: What expansion Microphones can I use?
Resolution: Please check => here <=
Aug 24, 2012 Question: How can I place a caller on hold or return from hold via my Polycom Conference Phone?
Resolution: Please check => here <=
Aug 01, 2013 Question: What mobile phone cable can I use?
Resolution: Please check => here <=
Sep 09, 2014 Question: How to change the Flash Time on a SoundStation2 with no display?
Resolution: Please check => here <=
Feb 09, 2015 Question: Issues using DTMF tones once the call is connected?
Resolution: Please check => here <=
Jun 29, 2015 Question: How can I transfer a call?
Resolution: Please check => here <=
July 06, 2015 Question: Can I convert my SoundStation2™ Avaya ® 2490 or SoundStation2™ Direct Connect for Nortel to work with an analog phone line?
Resolution: These branded devices only work with the originally intended PABX providers and cannot be converted.
Mar 23, 2016 Question: Where can I find details about End of Life and/or End of Support?
Resolution: Please check => here <=
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Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
