Poly Headset - Beeping Issue

[A_Gayathri]

Product: Poly Headsets
Issue: Repetitive or random beeping sounds during usage
Applicable Models: All Poly wired and wireless headsets (sensor and non-sensor models)

Issue Summary

Users may experience continuous or intermittent beeping sounds from their Poly headset.
This issue can occur due to outdated firmware, incorrect PC audio settings, or sensor-related functions that may need to be reset or disabled.

 

Follow the steps below in order:

1. Update Firmware

• Download and install the Poly Lens Application from https://www.poly.com/lens

• Connect the headset to the PC

• Open Poly Lens and check for available firmware updates

• If an update is available, install it and restart the headset

2. Reset or Disable Wearing Sensors

• In the Poly Lens Application, navigate to the connected headset

• Go to Settings > Sensors or Settings > General

• Choose one of the following:

  • Disable Wearing Sensors to prevent sensor-related false alerts or errors

  • Reset to Default Settings to restore sensor behavior
    
    

3. Ensure Headset is Set as Default

• Open PC Sound Settings

• Navigate to Sound > Output/Input

• Ensure the Poly headset is selected as the default output and input device

• In communication applications (e.g., Microsoft Teams, Zoom, Cisco Jabber), verify the headset is set as the default speaker and microphone
  
  

4. Reset Headset via Poly Lens

• In the Poly Lens Application, select the connected headset

• Go to Settings > General

• Select Factory Reset or Reset Device

• This restores the headset to its original factory configuration
  
  

5. For Non-Sensor Models Only

• If the headset does not have wearing sensors, skip Step 2

• Proceed with firmware update, default device selection, and reset steps
  
  

If you have any questions regarding this or any other topic related to your device, please click here to create a new post.