Improvement Idea or Bug: Charge case dies while charging earbuds

[A_Gayathri]

Product: Voyager Free 60+ Charge Case

Voyager Free 60+ 

Scenario:

Charge case has limited charge, ear buds in case are fully charged.

While using the earbuds for long, say battary reduced to 40%.
The earbuds begin charging, but the case shuts down before they’re fully charged

Next : When the earbuds are removed, the charging case is completely drained. Even if the earbuds themselves still hold around 80% charge, they won’t connect to the PC because the case is fully discharged. As a result, the last charging cycle of the earbuds becomes unusable.

Imprvement : leave 5% battry in case so buds can connect and work.

Device version :

Charge Case:

Software Version: 231.844.0.5065

Serial Number: S/NG9HNGY

PID: 0x0172

Software Components:

USB:	Version 5065
Bluetooth:	Version 20581
SetId:	Version 231.844.0.5065

Ear buds:

Software Version: 233.844.0.5065

Serial Number: S/NG72WBK

PID: 0xB01A

Software Components:

Bluetooth:	Version 20581
SetId:	Version 233.844.0.5065

USB Dongle :

Software Version: 0.0.1122.4724

Serial Number: S/NFDM3JG

PID: 0x02E6

Software Components:

USB:	Version 1122
Headset:	Version 5065
Bluetooth:	Version 4386
SetId:	Version 0.0.1122.4724

Need help or have any questions? Start a new discussion here and get the answers you need.

[A_Gayathri]

Voyager Free 60+ 

Scenario:

Charge case has limited charge, ear buds in case are fully charged.

While using the earbuds for long, say battary reduced to 40%.
The earbuds begin charging, but the case shuts down before they’re fully charged

Next : When the earbuds are removed, the charging case is completely drained. Even if the earbuds themselves still hold around 80% charge, they won’t connect to the PC because the case is fully discharged. As a result, the last charging cycle of the earbuds becomes unusable.

Imprvement : leave 5% battry in case so buds can connect and work.

Device version :

Charge Case:

Software Version: 231.844.0.5065

Serial Number: S/NG9HNGY

PID: 0x0172

Software Components:

USB:	Version 5065
Bluetooth:	Version 20581
SetId:	Version 231.844.0.5065

Ear buds:

Software Version: 233.844.0.5065

Serial Number: S/NG72WBK

PID: 0xB01A

Software Components:

Bluetooth:	Version 20581
SetId:	Version 233.844.0.5065

USB Dongle :

Software Version: 0.0.1122.4724

Serial Number: S/NFDM3JG

PID: 0x02E6

Software Components:

USB:	Version 1122
Headset:	Version 5065
Bluetooth:	Version 4386
SetId:	Version 0.0.1122.4724

Need help or have any questions? Start a new discussion here and get the answers you need.