Microphine cannot pick sound

[Kamonye]

Hello, my headset  planronics 5200 series, the microphone cannot be heard

[M_Salman]

Hi @Kamonye, Welcome to Poly HP Support Community.  
 

I'm sorry to hear you're experiencing an issue with your headset. I completely understand how important it is to have a reliable device, especially when it’s part of your daily workflow. I’d be happy to help you troubleshoot this and work toward a resolution.

Please try the following steps:

1. Update the headset firmware using the Poly Lens application on your PC.
2. Disable or reset the headset-wearing sensors through the same application.
3. Ensure the headset is set as the default audio device on both your PC and softphone.
4. Reset the headset using the Poly Lens application.

If the issue still persists after trying these steps, I recommend reaching out to our HP Support team. Our Support Engineers will be able to take a closer look and assist you further. You can contact them through the following link:

https://support.hp.com/us-en/poly

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman