PolyLens Sidetone Setting Meaning?

[ghdnfmnjdrtzumk]

Hello,

PolyLens has the setting "Sidetone - Adjust the volume of your voice you hear when speaking"

Does this affect the Noise Cancelling / Acoustic Fence at all? Or does it literally just make my voice others hear louder / less loud?

Are the sidetones Low/Medium/High or is my voice Low/Medium/High?

[M_Salman · Accepted solution]

Hi @ghdnfmnjdrtzumk, Welcome to Poly HP Support Community.  
 
I understand you want to know about the side tone setting. The "sidetone" setting in PolyLens is specifically designed to adjust the volume of your own voice that you hear through your headset while speaking. It doesn't directly affect the noise Cancelling or acoustic fence features. These features are focused on isolating and managing external noise, so they remain separate from the sidetone adjustment.

Regarding your second question, the Sidetone setting adjusts how loudly you hear your own voice, not how loudly others hear it. If you set it to Low, Medium, or High, you're adjusting the internal volume of your voice as you speak, not the actual volume of your voice in the external environment. So:

• Low sidetone means you hear your voice more quietly.
• Medium Sidetone provides a balanced level of hearing your own voice.
• High Sidetone makes your voice sound louder to yourself.

It doesn’t alter how others perceive your voice or your voice’s volume in the environment.

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[rickstre]

I love sidetone and it is one of the reasons I bought the headset. But something happened recently and it no longer works. I updated the Poly Lens software and the option that used to be there is gone. I won't use it without sidetone. It helps my voice not get so tired. Help!!!!!

[M_Salman]

Hi @rickstre Thank you for your response.
 

I understand that you're looking to manage the side tone settings using the Poly Lens application, but you're unable to find the relevant setting under Poly Lens. To assist you more effectively, could you please confirm the headset name and model you're using?

As an alternative, I recommend checking the Plantronics Hub application to see if the option is available there. You can download the Plantronics Hub using the link below:

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

Regards,

Salman

[Chris_KK]

Yes, @rickstre  same here.  There seems to be lots of talk about how you set Sidetone, but I can't see any such settings for my Blackwire 8225, so I've opened a support case with HP.  The 8225's default either has no Sidetone enabled, or it's set so low that it might as well be disabled.

Edited to add March 16 2025, HP Support confirmed Sidetone has been disabled on the Blockwire 8225 but with no reason or further information given.  They suggested I send feedback via the PolyLens app if I felt it warranted it.   Seems like a strange (read poor) idea to remove one of the main features of the headset without at least an explanation as to why it was removed.

[DisableSidetone]

Wish we could trade. I am stuck without the option to turn off sidetone. I think they implemented it in hardware without thinking much of the consequences. The upside is reduced delay. Sidetone with delay is unusable. The downside is that they don't implement a solution allowing you to go from disabled all the way to high.

[Chris_KK]

It does rather appear that HP seems to not have a good handle on SideTone generally, at the moment, compared to the Poly/Plantronics era of headsets.   

I have an older Plantronics set and SideTone works wonderfully.  I can hear myself with no delays, and at just the right volume - it's the perfect headset for UC. I've yet to experience the same with anything from HP Poly, unfortunately.