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‎04-16-2025 03:30 PM - edited ‎04-16-2025 03:33 PM

HP Recommended

We replaced the headset with an EncorePro 320 USB. When interacting on a call, it doesn't recognize the microphone and only detects the laptop's microphone. The system settings have been modified, but there are no changes. Likewise, the headset doesn't appear in the audio output settings. Please let us know if any modifications or adjustments are required.

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1 REPLY 1

‎04-16-2025 03:32 PM

HP Recommended

Hello @GuillermoMCB,  Welcome to the HP Poly Support Community. 

 

Thank you for posting your query.

 

Please note that this community page is for the English forum. We kindly request that you please check the region and contact our support through the provided link below for further assistance.

 

https://support.hp.com/us-en/poly

 

I hope this helps! Keep me posted for further assistance. If you find the information provided useful or solves your problems, help other users find the solution more easily by giving Kudos/Thumbs Up and marking my post as an Accepted Solution.

 

Regards,

Salman

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