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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hello all,

 

we just released PolyOS 4.0.2-384012.

 

POLY VIDEO OS 4.0.2 SOFTWARE

IMPORTANT:

  • After updating a system to VideoOS 4.0.2, the software CANNOT be downgraded to PolyOS 3.14.2 or older.
  • After upgrading the Poly Studio X or G7500 the system will now run Android 10 and no longer Android 8.1
  • A TC8 or a TC10 (TC10 not yet supported for Microsoft Teams with 4.0.2) will continue to run Android 9

 

!!! Note: You must upgrade your systems to VideoOS 3.14.1 or 3.14.2 before installing VideoOS 4.0.x software !!!

 

Note: This release does not yet address instances where the Studio X or G7500 may freeze after 2 weeks!

 

Poly G7500, Poly Studio X70, Poly Studio X50, and Poly Studio X30

Poly announces the release of Poly VideoOS 4.0.2 software. This Poly VideoOS software build also contains the following device software versions:


• Poly TC10/TC8 Controller 4.0.2
• Poly Microphone IP Adapter 3.0.1
• Poly IP Table Microphone 3.0.0
• Poly EagleEye Cube USB Camera 1.3.1
• Poly Studio E70 Camera 1.7.2

 

What’s New in This Release


Poly VideoOS 4.0.2 is a maintenance release with updated features, upgrades, and the following important field fixes:


● Update Information for VideoOS 3.x to VideoOS 4.0.2
● DSP USB Audio Processor Fix
● Update to Poly Support Site Download URL
● Partner Application Updates

 

DSP USB Audio Processor Fix


This release contains a fix for issues related to DSP USB audio processors being unrecognized after updating to VideoOS 4.0.0 or VideoOS 4.0.1. Affected devices include QSC Core, BiAmp DSP, and Shure Intellimix P300.


Update to Poly Support Site Download URL


As of VideoOS 3.14.1 the Poly support software download site URL has been changed to swupdate.lens.poly.com


If necessary, update your firewall settings and make sure your system has access to this site.

 

Partner Application Updates

 

Poly VideoOS 4.0.2 includes the following partner updates.

 

NOTE: If a local device already has a later version than the one below the current application will be kept

Partner

Application

Version

Features

Microsoft Teams

Rooms

Admin Agent:

1.0.0.202301162118.product

Teams:

1449/1.0.96.2023031201 Company Portal:

5.0.5484.0

•     Feature release

•     For more information on this Microsoft Teams Room release, see the Microsoft Teams Rooms website.

Zoom Rooms

Zoom Rooms:

5.13.5.2468

Zoom Rooms Controller

(TC8): 5.11.0.1553

•     Maintenance release.

•     For more information on this Zoom Room release, see the Zoom website.

Google Meet

2023.03.16.00.00

•     Maintenance release on VideoOS.

•     For more information on Google Meet, see Google Meet website

Ring Central

23.1.20.52

•     Maintenance release

•     For more information on Ring Central, see Ring Central website

Tencent Meeting

Rooms

3.9.150.547

•     Maintenance release.

•     For more information on this Tencent release, see the Tencent website.

Dialpad

1.023.1-0-g3a8b8fc

•     Maintenance release.

•     For more information on this Dialpad release, see the Dialpad website

 

Release History

 

Release

Release Date

Features

4.0.2

June 2023

•     Update Information for VideoOS 3.x to VideoOS 4.0.2

•     DSP USB Audio Processor Fix

•     Update to Poly Support Site Download URL

•     Partner Application Updates

4.0.1

May 2023

•     Important Update Information for VideoOS 4.0.1

•     Platform Update to Android 10

•     Workflow Server Calendar Information Fix

•     Update to Poly Support Site Download URL

•     Partner Application Updates

4.0.0

March 2023

•     Important Update Information for VideoOS 4.0.0

•     Updating Your System to VideoOS 4.0.0

•     Recover a System Updated to VideoOS 4.0.0 from 3.13.1 or earlier

•     Platform Update to Android 10

•     Factory Restore Partition Update to 4.0.0

•     Certification for Microsoft Teams on G7500 and X70

•     Support for Google Meet 

•     Microsoft Teams Sign-In

•     Poly Lens Connection Fix

•     Update to Poly Support Site Download URL

•     Partner Application Updates

 

Older releases:

  • Older 4.0.1 release >here<
  • Older 4.0 release >here<
  • Older 3.14.2 release >here<
  • Older 3.14.1 release >here<
  • Older 3.14.0 release >here<
  • Older 3.13.0 release >here<
  • Older 3.12.0 release >here<
  • Older 3.11.0 release >here<
  • Older 3.10.0 release >here<
  • Older 3.9.1 release >here<
  • Older 3.9.0 release >here<
  • Older 3.8.0 release >here<
  • Older 3.7.0 release >here<
  • Older 3.6.0 release >here<
  • Older 3.5.0 release >here<
  • Older 3.3.4 release >here<
  • Older 3.3.2 release >here<
  • Older 3.3.1 release >here<
  • Older 3.3 release >here<
  • Older 3.2.3 release >here<
------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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