Recently purchased paint does not work

[Brendonddrj]

Just it:

In brazil, we dont have Forum, we dont have Assistent Store, we dont have anyway to resolve ANY PROBLEM, so I´m trying to get some help here, I recent bought these 2 ink cards, it worked in the first day I tested, but now I cant print anything with the black card inside, just when it removed. What I can do, I dont have support here

[Gaya1239]

Hi @Brendonddrj ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having trouble with your HP DeskJet Ink Advantage 3636 printer, particularly with the black ink cartridge. 

Here are some steps you can try to troubleshoot the issue:

• Check the Ink Cartridge: Ensure that the black ink cartridge is properly installed and seated correctly in the printer. Sometimes cartridges can become loose during printing or handling.
• Clean the Cartridge Contacts: Turn off the printer and carefully remove the black ink cartridge. Wipe the copper-colored contacts on the cartridge with a lint-free cloth dampened with distilled water. Make sure they're clean and dry before reinserting the cartridge.
• Printer Alignment: Perform a printer alignment. This can often resolve issues with print quality and ink recognition. You can usually find this option in the printer's settings menu.
• Update Printer Firmware/Drivers: Ensure that your printer's firmware and drivers are up to date. Sometimes, updates include bug fixes that can address issues with ink recognition. Update the firmware on an HP printer
• Reset the Printer: Sometimes, a simple reset can solve various printer problems. Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on.
• Try Another Ink Cartridge: If possible, try using a different black ink cartridge to see if the issue persists. This will help determine if the problem is with the cartridge itself or with the printer.

Refer to this document: HP DeskJet Ink Advantage 3636 All-in-One Printer User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Brendonddrj]

Ok, I restart the printer, reset, tried to start days ago, but nothing. Cleaned too, With smooth paper, and cloth, just make the ink line after pass it. I cannot make alignment because the printer does not do anything with this ink inside, it shows something like incompatible, strange because a week agos it was working. Drive isnt the problem too. So the only thing left for me to do is buy another one, to test?

[Gaya1239]

Hi @Brendonddrj,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.