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‎06-11-2016 05:30 AM

HP Recommended
Product: HP ENVY TouchSmart 23-d000el
Operating System: Microsoft Windows 10 (64-bit)

 Model: HP ENVY TouchSmart 23-d000el

Processor: Intel(R) Core(TM) i3-3220 CPU @ 3.30GHz      3.30GHz

Installed memory (RAM): 4.00 GB (3,87 GB usable)

System type: 64-bit Operating System

Pen and Touch: touch support with 10 touch points

Windows 10 Home

 

After formatting i've been surfing the internet,when i noticed the audio wasn't working;i've already tried to fix the problem: i've tried to install the drivers but it says: "The device driver has been detected , but it was an error during installation." and "A device connected to the system is not in operation."

 

I don't know what to do,can someone help me?

(I want to clarify that I am Italian and therefore not everything is perfect.  ^^ )

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2016 02:35 PM

HP Recommended

Hi there @RandomProbllama,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I understand that the audio is not working on your computer after reformatting it.  I am happy to help with this.

 

Looking at the HP ENVY 23-d000el TouchSmart All-in-One Desktop PC "Software and Drivers Downloads" page, I note that there are no specific drivers available for Windows 10. 

 

Why did you reformat the system?

What method did you use to install Windows 10?

If you check in Device Manager, what is showing up in your audio devices?

Have you tried removing any audio device and then scanning for hardware changes?

 

Please let me know.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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2 REPLIES 2

‎06-12-2016 02:35 PM

HP Recommended

Hi there @RandomProbllama,

 

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I understand that the audio is not working on your computer after reformatting it.  I am happy to help with this.

 

Looking at the HP ENVY 23-d000el TouchSmart All-in-One Desktop PC "Software and Drivers Downloads" page, I note that there are no specific drivers available for Windows 10. 

 

Why did you reformat the system?

What method did you use to install Windows 10?

If you check in Device Manager, what is showing up in your audio devices?

Have you tried removing any audio device and then scanning for hardware changes?

 

Please let me know.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No

‎06-14-2016 01:39 PM

HP Recommended

Hey , sorry for the trouble , it is all settled , thanks anyway. ^^

Was this reply helpful? Yes No
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