all in one shows hp logo but does not boot

[gailinot]

The power comes on, the hp logo appears and it has the dots spinning like it is loading and then it locks up.  Have tried turning off, unplugging other devices, and pressing f10 key (this will not even bring up other options) and nothing has worked.  Stays locked up.  What else can I do?

[Malygris1 · Accepted solution]

Hello @gailinot,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer is hanging at the HP logo. I am happy to assist with this. 

Please read through this carefully: HP Desktop PCs - Computer Does Not Start (Windows 10,8). It should guide you through what to do as long as you follow the symptoms that best match your situation.

If you run through it, your issue will either be resolved or it will recommend contacting support, in that case, please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

[gailinot]

I was able to recover and get it working again with the provided information.  Thank you for your assistance!