HP Pavilion DV6 - Wireless button will not turn blue

[PLevermore]

 Hi there,

 I have no previously experienced any issue with this laptop and its wifi connectivity, however, after starting the laptop the wifi button did not turn blue as it usually does on start up. It did not turn blue afer pressing it either, and my wireless drivers are up to date currently.

 Does anyone have any solutions to this issue? I would very much appreciate the help.

 Please let me know if you need any more details.

 Phoebe.

[Tardis40]

Hi ,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the wireless. I will be glad to help you.

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

can you still get access to the internet?

Please get back to me with above information, so I can help you better.

[PLevermore]

Model: HP Pavilion dv6 Notebook PC

Full Product Number: A1Q55EA#ABU

Operating System: Windows 7 Home Premium 64-bit OS

I can't access the internet on the laptop, and when pressing the wireless button on the keyboard it does not turn blue, nor does the wireless turn on.

[Tardis40]

Hi @PLevermore,

Thanks for getting back to me.

The following pages are helpful when troubleshooting wireless connectivity issues.

Troubleshooting Your Wireless Network and Internet Connection (Windows 7)

Also, you can look at the power management for your wireless adapter:
Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Forget the network: (Windows 7)
1. Press Start.
2. Type Manage wireless networks and click the application at the top of the start menu.
3. Right click on the network and click Remove network.
4. Confirm the warning by click OK.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.