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‎05-11-2024 07:27 PM

HP Recommended
Product: HP Pavilion x360 14 inch 2-in-1 Laptop PC 14-ek0000 IDS Base Model
Operating System: Microsoft Windows 11

I have a few keys on my HP Pavilion x360 2-in-1 Laptop 14-ek0xxx being difficult to press and some are damaged. I would like to like to replace the keys or replace the entire keyboard. 
Can you provide details so that I can purchase the keyboard from HP or some keys or get it fixed by HP party. I tried laptopkey(s).com and it was a complete scam.

 

Can you assist. I need my laptop daily!

 

Thank you.

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1 REPLY 1

‎05-13-2024 03:29 PM

HP Recommended

Hi @Johnathan1234,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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