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HP 19-2304
Microsoft Windows 8 (64-bit)

 Its telling me that i need to download the operating system from the hard disk.  but I don't possess a hard disk for this cpu.  I didn't receive all those things when it was purchased.  Please tell me what I need to do to get my cpu back operational.  or either where I can obtain disk for this model.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

> I don't possess a hard disk for this cpu.  I didn't receive all those things when it was purchased.  

 

The manufacturer saved a few dollars by not providing such "physical" product.

 

Instead, they supplied two options:

 

1. a "hidden" partition on your disk-drive, that can be used to reinstall Windows 8.1,

2. a program on your 'C:' drive, that can create a "system recovery set" on one USB memory-stick, or by burning onto a few DVD-recordable disks.

 

Since your disk-drive has failed, neither option is available.

 

> Tell me what I need to do to get my cpu back operational.  or either where I can obtain disk for this model.

 

You need to purchase a new disk-drive. 

Take your laptop to any computer-store, for them to recommend a compatible disk-drive.

 

See: 

 

 

http://support.hp.com/us-en/drivers/selfservice/HP-19-All-in-One-Desktop-PC-series/7477757/model/753...

 

which states:

 

USB-Windows 8.1 64-bit Recovery Kit
System Recovery Kit for Consumer Notebook
Order Media:

http://support.hp.com/us-en/mediaorder/HP-19-2300-All-in-One-Desktop-PC-series/7477757/model/7531293...

 

You can purchase a copy of the original operating system from HP, and install it onto the new disk-drive.

 

 

View solution in original post

12 REPLIES 12
HP Recommended

@qcbrowning

 

Hello;

Allow me to welcome you to the HP forums!

 

According to the HP product page for that model PC, it comes with a 500GB hard drive already installed.

 

That error message indicates that the existing drive has failed (which is why the boot loader can't find it) -- but if what you say is correct, that means the drive is not actually there.

 

Here's the link to the Upgrading and Servicing guide for your PC:  http://h10032.www1.hp.com/ctg/Manual/c04716104

 

On page 13, it shows you how to replace the hard drive.

 

Please follow those instructions to confirm whether or not the hard drive is present in your PC.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

> I don't possess a hard disk for this cpu.  I didn't receive all those things when it was purchased.  

 

The manufacturer saved a few dollars by not providing such "physical" product.

 

Instead, they supplied two options:

 

1. a "hidden" partition on your disk-drive, that can be used to reinstall Windows 8.1,

2. a program on your 'C:' drive, that can create a "system recovery set" on one USB memory-stick, or by burning onto a few DVD-recordable disks.

 

Since your disk-drive has failed, neither option is available.

 

> Tell me what I need to do to get my cpu back operational.  or either where I can obtain disk for this model.

 

You need to purchase a new disk-drive. 

Take your laptop to any computer-store, for them to recommend a compatible disk-drive.

 

See: 

 

 

http://support.hp.com/us-en/drivers/selfservice/HP-19-All-in-One-Desktop-PC-series/7477757/model/753...

 

which states:

 

USB-Windows 8.1 64-bit Recovery Kit
System Recovery Kit for Consumer Notebook
Order Media:

http://support.hp.com/us-en/mediaorder/HP-19-2300-All-in-One-Desktop-PC-series/7477757/model/7531293...

 

You can purchase a copy of the original operating system from HP, and install it onto the new disk-drive.

 

 

HP Recommended

Can you tell me why would i need a new disk driver if it is telling me that the OS is missing...  original message 
(ERROR: No boot disk has been detected or the disk has failed.)  i never had a disk.

HP Recommended

@qcbrowning

 

We aren't telling you that you need a new disk "driver" -- go back and reread what we are saying.

 

That error message comes up if the drive has failed, or if the drive is missing.

 

I already told you what to do to confirm whether or not there is a drive physically present in your PC.

 

Please follow the instructions provided ...



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

> Can you tell me why would i need a new disk driver if it is telling me that the OS is missing...  

 

First, a few definitions:

 

* disk -- a circular item, such as a plastic CD-ROM that holds music, or a plastic DVD that holds a movie, or a piece of cardboard that the bartender places under your glass.

* disk -- or "disk-drive" or "hard-disk" -- the part of the computer that stores both a copy of Windows and your personal files.

* driver -- or "device-driver" -- computer software that allows the computer to interface with a piece of hardware, such as a computer screen or a keyboard, to make it useful as part of a computer.

* OS -- the "operating system" -- a collection of files stored on the disk-drive that collectively run the Windows software.

* boot -- leather or rubber clothing that fits on your foot.

* boot -- the process of reading the OS from your disk-drive, to launch the Windows operating system.

 

In normal operation, when you turn your computer on, it "boots".

 

It reads the specific files that comprise the OS from the disk-drive, and Windows starts to run.

 

If your computer has *EVER* run Windows, you computer *DOES* have a disk-drive, and the disk-drive was working correctly at that time.

 

But, now, it seems that the disk-drive has failed, preventing the OS from being read from the disk-drive, and thus preventing Windows from running.

 

> original message:   (ERROR: No boot disk has been detected or the disk has failed.)  

 

A computer can have multiple disk-drives inside of it.

Typically, only one of those disk-drives has the necessary files to successfully "boot".

The other disk-drive(s) contain "data" files.

In your case, your computer only has *ONE* disk-drive, and that disk-drive has failed, leaving *NO* disk-drives that contain the "boot" information.

 

> I never had a disk.

 

Correct.  The manufacturer did not supply a CD-ROM disk or a DVD disk that contains the Windows Operating System.

Incorrect. There is a (now-failed) disk-drive inside your computer.

 

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Yes there is a hard drive present on my computer.

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the previous link you provided me with is that what i need to purchase?

HP Recommended

> the previous link you provided me with is that what i need to purchase?

 

Which one?

 

Two people have been helping you, and each one provided different links.

 

Since your disk-drive has failed, you can either:

 

1. order a copy of the original Windows 8.1 from HP, for a few dollars;

2. purchase a "retail" copy of Windows 10 Home, for just over $100 US.

 

Either way, you will need to purchase a new disk-drive, and install Windows onto it.

 

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Yes i was referring to the link you provided which took me to purchase a recovery disk from HP.  the other website was to direct me to finding the disk drive located on the right side of the cpu. 

 

So will the device work with a desktop computer because in the description it states for a Notebook? Im just asking before i make the purchase.

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