HP Pavilion cannot finish the first setup, repeating 'Hi there' and 'Get going fast'

[yaust]

I purchased HP Pavilion 24-b017a a few days ago, and the first set up went well. After that, my very first action to the PC was FireFox installation, but it did not go well, so I did a system restore. However, this system restore did not go well either (even after 15 min, the screen remained black). So, I turned off the PC and back on, which showed the very first set up screen.

Now, my issue is this set up screen repeats a loop between "High there" and "Get going fast" (after clicking "Use Express settings", the PC shows "Just a moment", then shows "High there" again.)

I would be very grateful if someone could help solve this. Thank you in advance.

[Resolv_S · Accepted solution]

Hi@yaust,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products

I have read your post and understand that the PC is stuck in a start loop as you described. Is that, right?

I recommend you to restore the PC back to factory settings, using the link below perform the recovery as this is a new PC, you need not worry about any data to be backed up.

Use the link below and follow the steps to perform the recovery.

http://hp.care/2hIqPsS

This should solve the issue.  Let me know for more solution.

Resolv_S

Glad to help you. I work for HP

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[yaust]

Thank you, Resolv_S. Yes, it did work! I'm happy now.