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HP Recommended
HP Spectre Pro x360 G1
Microsoft Windows 10 (64-bit)

I am attempting to create Recovery media via USB on my new Spectre x360. 

I click on the "I accept" for the creation of 1 set of media and Continue, I get the "Analyzing Hardware" and the a pop-up of "HP Recovery Manager has stopped working" so I click to close.

 

Please help.

 

Thank you in advance

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

I will ask to have your issue escalated. 

 

If the Create media application is corrupt, you cannot make your own copy.

 

Ask to have a factory prepared  USB recovery media flash drive sent to you.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

2 REPLIES 2
HP Recommended

I will ask to have your issue escalated. 

 

If the Create media application is corrupt, you cannot make your own copy.

 

Ask to have a factory prepared  USB recovery media flash drive sent to you.



I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



HP Recommended

Hi @angelo70,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Malygris1
I work on behalf of HP
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