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‎04-12-2017 10:43 AM - edited ‎04-12-2017 10:45 AM

HP Recommended
Product: 27-a275d ,
Operating System: Microsoft Windows 10 (64-bit)

Hi All and Pros,

 

appreciate your help. Just bought a new Windows 10 HP AIO. model: 27-a275d.


Only started use it for 1 week, and tried creating a recovery media.
however the HP  Recovery Manager keeps hang on me. (see attached print screen).

 

apprecaite if someone or HP can really help and advise - how do i still create my recovery media. thanks

 

 

Problem with HP recovery manager - backup 2.png

2 REPLIES 2

‎04-12-2017 11:05 AM

HP Recommended

Let me ask to have your issue escalated. 

 

You certainly can't create recovery media if the Recovery Manager or the Windows OS is broken.


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



‎04-12-2017 11:08 AM

HP Recommended

@LeonLeo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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