• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-12-2023 08:25 AM

HP Recommended
Product: hp all in one
Operating System: Microsoft Windows 10 (64-bit)

My Dad has a HP all in one that came with Windows 10 installed. The HD died and I replaced it with an SDD.

His HP came with a thumb-drive. Might this contain a Windows 10 installe? Or is there a free and easy way for me to help him to reinstall windows 10? I don't think he has a serial number for Windows 10 as it was already installed.

Please help.

Best,

 

Christopher

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-12-2023 10:47 AM

HP Recommended

It is on a sticker like the following

BeemerBiker_0-1697129207237.png

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎10-12-2023 09:45 AM - edited ‎10-12-2023 09:48 AM

HP Recommended

There is no charge for windows 10 or 11 if you were licensed for 10 (or even 7) originally.

go here

https://d34z73bbtpzgej.cloudfront.net/

and put in your dad's product ID and see if there is a restore option

 

If  not, then just re-install windows 10

https://www.microsoft.com/en-us/software-download/windows10

 

You did not mention the product ID or model but in any event you could upgrade to windows  11

https://jensd.be/1860/windows/upgrade-to-windows-11-22h2-on-unsupported-hardware

 

If you provide the product ID then the correct drivers could be located probably here

https://support.hp.com/us-en/drivers

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎10-12-2023 10:34 AM

HP Recommended

Thanks so much for your response.

Just one clarification: when you say enter my dad's product id, is that for the hp computer or windows 10 or something else?

Thanks again!

Christopher

Was this reply helpful? Yes No

‎10-12-2023 10:47 AM

HP Recommended

It is on a sticker like the following

BeemerBiker_0-1697129207237.png

 

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Was this reply helpful? Yes No

‎10-12-2023 11:12 AM

HP Recommended

Thanks so much. I really appreciate it.

 

Best,

 

Christopher

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.