dvdrw optical drive does'nt do anything

[WREKER]

I have done all I am capable of doing. I followed all the troubleshooting guide instructions three times. The device manager says it is working, the driver is the best for the product, yet when I insert a disc in the E Drive it does not auto start or auto play or do anything. It just asks that I insert a disc in E Drive. I am not capable of doing anything more from a technical standpoint, I'm just a computer user, not savvy to anymore talents. I need help, I have turned  on everything that is necessary to turn on and it still don't work, HELP. What are my options here??????

[Malygris1 · Accepted solution]

Hi there ,

Welcome back to the HP Support Forums! I understand that you are having trouble with the DVD drive on your computer not reading discs. I am happy to help with this.

I would suggest that you take a look through this document, if you haven't already: HP PCs - Drive Cannot Read Discs (Windows 10, 😎. Try all of it, and see if there is any change.  If you get to the end, and do the recommended hardware tests. let me know the results.

If that document does resolve your issue, please mark this post as a solution. Kudos would also be appreciated. 

[WREKER]

Thanks but that doesn't work at all. It's one of the many things I've tried to fix my issues. I'm afraid I have received a faulty product. Since it's only five weeks old and hasn't worked at all I must come to realize it's a bad drive, I am taking my all in one to my local Best Buy to have it serviced under the warranty agreement. I had purchased the unit online so it's off to repair. Thanks to all for now. As soon as I have more information I'll let you know what was found to be the problem.