update freeze windows 7,updates not working, sleep not working, printers not updating,

[45fmj]

I have desktop computor windows 7 Hpe pavilliion h8-1287c

I think i had virus or malware.

installed original drivers didnt help but when one driver installed my sleep doesnt work or light up in start button ?

when it restarts it say out of range and locks up?

reinstalled windows 7 after install windows update doesnt work neither does the update in add printer.

and drivers if install all have out of range problem.

cant seem to get windows  update to work, printers update  will not work, or trying to download microsoft fix it will not work?

sleep not show up on start list?

printers not updating will not work?

tried several update issues but not working?

have new virus protection total defense shows no problem with virus or malware???

thanks,

tom

[Tardis40]

Hi @45fmj,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with a virus or Malware. I would like to assist you today with resolving this issue.

Please look at the following documents.

About Spyware, Adware, and Browser Hijacking Software

Using Windows Defender to Prevent Malware Problems (Windows 7)

Performing an HP system recovery (Windows 7)

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[45fmj · Accepted solution]

out of range not showing up anymore but windows update not working??

only thing in update is windows essentials?

tom