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‎09-12-2016 05:05 AM

HP Recommended
Product: hp 110 desktop
Operating System: Microsoft Windows 8.1 (32-bit)

these days I had to reprogram the computer to its original factory state because of a virus , but lost the Windows 10 , now I can not recover , as could recover , thanks for the help

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2016 08:15 AM

HP Recommended

Hi there @ARANA1,

 

Welcome back to the HP Support Forums!  I understand that you are looking or help with restoring your system to it factory installation.  I am happy to assist you with this.

 

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.  HP Desktop PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

What OS was originally installed in your system?

If the OS was replaced or upgraded, the built in recovery manager likely no longer works. If you never made recovery media prior to an upgrade, or clean install, then you would need a set, to reload the factory image.  HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

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1 REPLY 1

‎09-13-2016 08:15 AM

HP Recommended

Hi there @ARANA1,

 

Welcome back to the HP Support Forums!  I understand that you are looking or help with restoring your system to it factory installation.  I am happy to assist you with this.

 

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.  HP Desktop PCs - How Do I Find My Model Number, Serial Number or Product Number?

 

What OS was originally installed in your system?

If the OS was replaced or upgraded, the built in recovery manager likely no longer works. If you never made recovery media prior to an upgrade, or clean install, then you would need a set, to reload the factory image.  HP PCs - Obtaining HP Recovery Discs or an HP USB Recovery Drive

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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