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- HP Community
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- Desktop Software and How To Questions
- Uninstalling the "HID Compliant Touchscreen Driver" be Safe...

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01-05-2017 04:51 PM
@vpiPhillip, welcome back to the forum.
If you simply want to disable the Touchscreen, that can be done in the Device Manager, also: right click on the driver and select Disable. This would save possible problems caused by deleting it.
Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
01-06-2017 10:59 PM
Hello,
I really thank you for your response. I know how to disable the Touchsmart in Device Manager, and have taken that course of action.
My computer screen was Cracked by a computer repair store. Resulting in the Touchsmart feature to make the mouse pointer respond uncontrolably.
When I disabled it, (Touchsmart) the computer is fine. My issue is when I use reinstall, reset, or use system recovery features, I find the HID has been renabled. Resulting in the mouse pointer issues, this makes it nearly impossible for me to complete the reinstall process. Not to mention that it is very annoying.
But again thank you very much!
VPI Phillip
01-07-2017 12:42 PM - edited 01-07-2017 12:43 PM
You are very welcome. Thank you for the additional information. @vpiPhillip.
I suggest that you try uninstalling the driver for the Touchscreen. It shouldn't cause any problems that can't be solved easily by reinstalling it.
PS - the repair store should fix your computer. If you can prove that they damaged it, there are ways to make this happen.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
01-08-2017 09:18 PM
You are welcome, @vpiPhillip.
Now, since the driver has been regenerated, you should go into the Device Manager and Disable it. It may stay Disabled when you boot.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
01-09-2017 04:49 PM
You are welcome, @vpiPhillip.
I believe your best option is to replace the screen since it is causing your problem. I would try HP Partsurfer to see if it is available. There are videos online to help you with the replacement.
I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!