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- Uninstalling the "HID Compliant Touchscreen Driver" be Safe...

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12-13-2017 02:02 PM - edited 12-13-2017 02:03 PM
Hey there! @Brandt15, Thanks for stopping by the HP Support Forums!
I understand you have touchscreen issues with your PC.
Don't worry I'll try to help you out.
Did you make any hardware or software changes on your PC?
Is the touchscreen working in BIOS?
Have you tried checking with different USB devices?
Please provide the product number of your PC to assist you better.
As you mentioned you would like to know how to know how to reinstall touchscreen drivers on your PC.
Try updating the graphics driver and BIOS on your PC using HP support assistant and check if it helps.
Refer this article to know more information about using HP support assistant.
Please try few steps recommended below.
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device.
If the option to enable the device is included in the menu, click Enable.
Reinstall the original touchscreen device driver that came installed on your computer using the following steps:
In Windows, search for and open Device Manager.
Expand the Human Interface Devices heading.
The touchscreen device is labeled HID-compliant touch screen, or similar. Right-click the touchscreen device and select Uninstall.
Confirm the uninstallation.
Restart the computer to reinstall the touchscreen driver automatically after the windows update.
Refer this article to further troubleshoot touchscreen issues with your PC.
If the solution provided worked for you, please mark accepted solution for this post.
I'll keep an eye out for your response.
I hope you have a great day! 🙂
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the bottom right to say "Thanks" for helping!
A4Apollo
I am an HP Employee
11-12-2018 09:44 AM
Hello,
Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue.
To be more helpful with your post, you can add key information if you desire:
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!
Thank you
I work on behalf of HP
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