Media buttons not working

[Plabebob]

Some of the F keys on my laptop aren't working - it's the three that are supposed to skpi back forward & toggle pause/play. I have downloaded the latest BIOS software as well as new drivers for the audio & keyboard which fixed the problem momentarily, but then after a couple of hours they just stopped working again. 

THe laptop os brand new - I only got it 2 days ago so I can't do a system restore & they have not worked since day 1.

Please help!

[Riddle_Decipher · Accepted solution]

@Plabebob

Welcome to HP Forums, this is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

As I understand the function keys to toggle between forward & play as it's not working the way you need it to work,

Here's is a post related to the same concern you have, I suggest you check this as well: Click here (the header is different but the post will fix your issue)

It's good that you've already re-install & updated the system event utility driver as that's the most common interface for the function keys, however, there are a few other things you do as well,

Starting with updating the video adapters using the device manager and/or the HP Support assistant

Click the Start button, then click Run 
2.In the Run window, next to Open , type MSCONFIG . 
3.Press the ENTER key. 
4.In the System Configuration Utility window, click the Startup tab. 
5.On the Startup tab, under Startup Item , ensure that there is a check in the HKserv checkbox. 

NOTE: If HKserv is missing, reinstall the HotKey Utility application by clicking here

Let me know how that pans out,
I hope you have a good day ahead,
And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.
Regards,

[Plabebob]

Hi, thanks for your reply, unfortunately it doesn't really help.

The link to the system event utility in your first link just redirects me to the HP help home page. I can't find a source for a Windows 10 one by googling - does it exist?

In the System Configuration Utility window under 'startup' there is just a link telling me to use the startup section of start manager - nothing labelled HKserv. There is also nothing with that name in the task manager startup pane. I tried to follow your instructions for the HP hotkey support but there is no download for Windows 10 in the link you posted - they stop at Windows 8.

[Riddle_Decipher]

@Plabebob

Thank you for replying,

Ideally, the windows 8.1 drive should work with the latest updates, nevertheless, you could also download the win10 compatible driver using this link: Click here

I'll have the other post edited as it's probably a dead link (thank you for notifying).

Keep me posted for further assistance,

Regards,

[Plabebob]

It's fixed! Thanks so much for your suggestions. I downloaded an update for the system event utility driver & that made them work.