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Can you still log into Windows when the power adapter is connected?

Excellent!

 

It would help the troubleshoting if you would run  the Windows battery report to see the condition of the battery.

 

Power on and boot to Windows.

In the search box next to the Windows icon, type in CMD and right-click the Command prompt icon  that appears above and select Runas Administrator.

batt_report.PNG

 

In the command prompt window, type in powercfg /batteryreport and press enter. 

Now type in battery-report.html  at the command prompt and press the enter key.

That should open a browser and invoke the  detailed battery report.

 

This is the battery report produced by Windows 10  from my current HP product loan notebook.


  Battery report

COMPUTER NAME     SPECTRE-X360-20
SYSTEM PRODUCT NAME     HP HP Spectre x360 Convertible 15-ch0xx
BIOS     F.23 10/15/2018
OS BUILD     17134.1.amd64fre.rs4_release.180410-1804
PLATFORM ROLE     Mobile
CONNECTED STANDBY     Not supported
REPORT TIME     2018-11-17 13:44:58


    Installed batteries

Information about each currently installed battery
    BATTERY 1
NAME    Primary
MANUFACTURER    HP
SERIAL NUMBER    -
CHEMISTRY    LION
DESIGN CAPACITY    80,203 mWh
FULL CHARGE CAPACITY    80,203 mWh
CYCLE COUNT    -


    Recent usage

Power states over the last 3 days
START TIME     STATE     SOURCE     CAPACITY REMAINING
2018-11-14 14:16:00    Active     AC     100 %     80,203 mWh
14:37:52    Suspended         100 %     80,203 mWh
20:35:51    Active     Battery     100 %     80,203 mWh
20:37:52    Suspended         100 %     80,203 mWh
22:55:13    Active     Battery     100 %     80,203 mWh
22:55:13    Suspended         100 %     80,203 mWh
22:55:48    Active     Battery     100 %     80,203 mWh
23:24:49    Suspended         85 %     68,006 mWh
2018-11-15 09:52:46    Active     AC     99 %     79,464 mWh
10:16:10    Suspended         99 %     79,094 mWh
11:55:27    Active     AC     100 %     80,203 mWh
12:53:33    Suspended         100 %     80,203 mWh
13:19:27    Active     AC     100 %     80,203 mWh
13:53:00    Suspended         100 %     80,203 mWh
14:32:37    Active     AC     100 %     80,203 mWh
16:04:00    Suspended         100 %     80,203 mWh
17:56:17    Active     AC     100 %     80,203 mWh
19:03:13    Active     Battery     100 %     80,203 mWh
19:27:12    Suspended         93 %     74,659 mWh
20:01:14    Active     Battery     93 %     74,290 mWh
20:57:20    Suspended         66 %     52,853 mWh
21:27:13    Active     Battery     65 %     52,483 mWh
23:15:48    Suspended         26 %     21,067 mWh
2018-11-17 09:14:19    Active     Battery     23 %     18,480 mWh
09:20:26    Suspended         21 %     17,002 mWh
09:34:18    Active     Battery     21 %     16,632 mWh
09:35:09    Suspended         21 %     16,632 mWh
13:41:06    Active     AC     99 %     79,464 mWh
13:44:57    Report generated     AC     99 %     79,464 mWh


    Battery usage

Battery drains over the last 3 days
START TIME     STATE     DURATION     ENERGY DRAINED
2018-11-14 20:35:51    Active     0:02:00    -    -
22:55:13    Active     0:00:00    -    -
22:55:48    Active     0:29:00    15 %     12,197 mWh
19:03:13    Active     0:23:59    7 %     5,544 mWh
20:01:14    Active     0:56:05    27 %     21,437 mWh
21:27:13    Active     1:48:35    39 %     31,416 mWh
2018-11-17 09:14:19    Active     0:06:06    2 %     1,478 mWh
09:34:18    Active     0:00:51    -    -


    Usage history

History of system usage on AC and battery
    BATTERY DURATION         AC DURATION
PERIOD     ACTIVE     CONNECTED STANDBY         ACTIVE     CONNECTED STANDBY
2018-05-21 - 2018-05-28    5:17:49    -        4:06:24    -
2018-05-28 - 2018-06-04    12:20:00    -        11:38:04    -
2018-06-04 - 2018-06-11    4:05:01    -        2:15:01    -
2018-06-11 - 2018-06-18    19:53:39    -        15:09:54    -
2018-06-18 - 2018-06-25    9:53:26    -        1:37:41    -
2018-06-25 - 2018-07-02    3:43:44    -        4:58:33    -
2018-07-02 - 2018-07-09    35:50:45    -        24:19:53    -
2018-07-09 - 2018-07-18    6:31:13    -        2:13:43    -
2018-07-18 - 2018-07-23    4:57:09    -        7:20:00    -
2018-07-23 - 2018-07-30    6:07:32    -        2:27:57    -
2018-07-30 - 2018-08-06    11:01:39    -        2:39:34    -
2018-08-06 - 2018-08-15    12:30:36    -        3:17:35    -
2018-08-15 - 2018-08-20    1:18:49    -        1:01:18    -
2018-08-20 - 2018-08-27    3:46:37    -        4:13:30    -
2018-08-27 - 2018-09-03    10:26:56    -        6:59:08    -
2018-09-03 - 2018-09-10    23:31:32    -        7:23:34    -
2018-09-10 - 2018-09-17    6:19:40    -        2:42:03    -
2018-09-17 - 2018-09-24    4:32:19    -        2:10:49    -
2018-09-24 - 2018-10-01    13:11:59    -        10:23:25    -
2018-10-01 - 2018-10-08    6:19:30    -        2:23:04    -
2018-10-08 - 2018-10-15    11:48:42    -        2:50:53    -
2018-10-15 - 2018-10-22    3:53:38    -        19:25:59    -
2018-10-22 - 2018-10-29    11:30:43    -        9:20:47    -
2018-10-29 - 2018-11-05    20:01:28    -        24:29:26    -
2018-11-05    0:44:55    -        -    -
2018-11-06    2:38:14    -        0:57:46    -
2018-11-07    0:50:05    -        0:00:51    -
2018-11-08    3:48:59    -        0:01:24    -
2018-11-09    3:00:45    -        -    -
2018-11-10    0:07:40    -        -    -
2018-11-11    0:56:06    -        4:03:49    -
2018-11-12    1:40:41    -        -    -
2018-11-13    0:25:47    -        -    -
2018-11-14    1:01:15    -        2:32:51    -
2018-11-15    3:08:34    -        3:58:57    -
2018-11-16    -    -        -    -


    Battery capacity history

Charge capacity history of the system's batteries
PERIOD    FULL CHARGE CAPACITY     DESIGN CAPACITY
2018-05-21 - 2018-05-28    83,029 mWh     83,029 mWh
2018-05-28 - 2018-06-04    83,196 mWh     83,196 mWh
2018-06-04 - 2018-06-11    83,530 mWh     83,530 mWh
2018-06-11 - 2018-06-18    83,161 mWh     83,161 mWh
2018-06-18 - 2018-06-25    82,421 mWh     82,421 mWh
2018-06-25 - 2018-07-02    82,421 mWh     82,421 mWh
2018-07-02 - 2018-07-09    82,931 mWh     82,931 mWh
2018-07-09 - 2018-07-18    83,160 mWh     83,160 mWh
2018-07-18 - 2018-07-23    83,232 mWh     83,232 mWh
2018-07-23 - 2018-07-30    83,899 mWh     83,899 mWh
2018-07-30 - 2018-08-06    82,718 mWh     82,718 mWh
2018-08-06 - 2018-08-15    82,938 mWh     82,938 mWh
2018-08-15 - 2018-08-20    82,321 mWh     82,321 mWh
2018-08-20 - 2018-08-27    82,834 mWh     82,834 mWh
2018-08-27 - 2018-09-03    82,749 mWh     82,749 mWh
2018-09-03 - 2018-09-10    82,489 mWh     82,489 mWh
2018-09-10 - 2018-09-17    80,942 mWh     80,942 mWh
2018-09-17 - 2018-09-24    81,312 mWh     81,312 mWh
2018-09-24 - 2018-10-01    80,206 mWh     80,206 mWh
2018-10-01 - 2018-10-08    79,678 mWh     79,678 mWh
2018-10-08 - 2018-10-15    79,876 mWh     79,876 mWh
2018-10-15 - 2018-10-22    78,985 mWh     78,985 mWh
2018-10-22 - 2018-10-29    79,052 mWh     79,052 mWh
2018-10-29 - 2018-11-05    79,348 mWh     79,348 mWh
2018-11-05    79,464 mWh     79,464 mWh
2018-11-06    79,464 mWh     79,464 mWh
2018-11-07    79,593 mWh     79,593 mWh
2018-11-08    79,834 mWh     79,834 mWh
2018-11-09    79,834 mWh     79,834 mWh
2018-11-10    79,834 mWh     79,834 mWh
2018-11-11    79,906 mWh     79,906 mWh
2018-11-12    80,203 mWh     80,203 mWh
2018-11-13    80,203 mWh     80,203 mWh
2018-11-14    80,184 mWh     80,184 mWh
2018-11-15    80,203 mWh     80,203 mWh
2018-11-16    80,203 mWh     80,203 mWh


    Battery life estimates

Battery life estimates based on observed drains
    AT FULL CHARGE         AT DESIGN CAPACITY
PERIOD     ACTIVE    CONNECTED STANDBY        ACTIVE    CONNECTED STANDBY
2018-05-21 - 2018-05-28    6:23:51    -        6:23:51    -
2018-05-28 - 2018-06-04    6:18:34    -        6:18:34    -
2018-06-04 - 2018-06-11    7:09:16    -        7:09:16    -
2018-06-11 - 2018-06-18    6:27:33    -        6:27:33    -
2018-06-18 - 2018-06-25    7:01:27    -        7:01:27    -
2018-06-25 - 2018-07-02    6:52:21    -        6:52:21    -
2018-07-02 - 2018-07-09    6:43:30    -        6:43:30    -
2018-07-09 - 2018-07-18    8:25:52    -        8:25:52    -
2018-07-18 - 2018-07-23    7:23:08    -        7:23:08    -
2018-07-23 - 2018-07-30    7:01:22    -        7:01:22    -
2018-07-30 - 2018-08-06    5:39:38    -        5:39:38    -
2018-08-06 - 2018-08-15    5:31:33    -        5:31:33    -
2018-08-15 - 2018-08-20    5:51:05    -        5:51:05    -
2018-08-20 - 2018-08-27    6:59:44    -        6:59:44    -
2018-08-27 - 2018-09-03    7:28:26    -        7:28:26    -
2018-09-03 - 2018-09-10    6:59:13    -        6:59:13    -
2018-09-10 - 2018-09-17    7:17:36    -        7:17:36    -
2018-09-17 - 2018-09-24    4:41:16    -        4:41:16    -
2018-09-24 - 2018-10-01    6:58:09    -        6:58:09    -
2018-10-01 - 2018-10-08    5:57:35    -        5:57:35    -
2018-10-08 - 2018-10-15    5:48:43    -        5:48:43    -
2018-10-15 - 2018-10-22    6:27:02    -        6:27:02    -
2018-10-22 - 2018-10-29    5:45:58    -        5:45:58    -
2018-10-29 - 2018-11-05    5:53:20    -        5:53:20    -
2018-11-05    7:39:50    -        7:39:50    -
2018-11-06    4:52:56    -        4:52:56    -
2018-11-07    3:40:42    -        3:40:42    -
2018-11-08    4:45:53    -        4:45:53    -
2018-11-09    4:31:07    -        4:31:07    -
2018-11-10    6:54:06    -        6:54:06    -
2018-11-11    3:32:47    -        3:32:47    -
2018-11-12    2:58:03    -        2:58:03    -
2018-11-13    21:43:01    -        21:43:01    -
2018-11-14    4:20:32    -        4:20:32    -
2018-11-15    4:18:58    -        4:18:58    -
2018-11-16    -    -        -    -

Current estimate of battery life based on all observed drains since OS
install
Since OS install     6:08:17    -        6:08:17    -

Now that you have the battery report, you can make comparisons and  that will allow you to evaluate the battery capacity history.

 

How does the full charge capacity compare to the design capacity?

If it is at 75% or lower than the design capacity, then that it is likely to be the source of the charging issue.

 

 What is the current estimate of battery life based on all observed drains since the OS install?

 

The report will give you a snapshot of the health of the notebook's battery.  in particular, the battery capacity history is especially informative. The report for my current HP product loan Spectre x360- 15t-ch0xx shows its history from when I first took it our of the box and started using it.  The history is comprehensive.

 

 You can include include your report  in a thread says by copying it and pasting it into a post in your thread. Use the "save as text" feature of the browser that you have opened the report in. Save it to Windows notepad and either link it as a file in your thread or copy and paste it right into a post.

 

 

You can check the hardware condition of the Battery or the AC adapter using the  HP PC Hardware Diagnostics UEFI utility.  Notebooks that are from 2012 model year or newer and delivered with Windows  have this as a delivered feature.  HP Notebooks delivered with FreeDos do not have this as a delivered feature, but if you install Windows and use a GPT volume instead of MBR, you can add the UEFI environment that will allow use of the feature.  HP PC Hardware Diagnostics UEFI can be downloaded and installed.  Use the procedure below to invoke the utility:

  1. Press the power button
  2. Tap the Esc key to invoke the Startup menu
  3. Select F2 (System Diagnostics)
  4. Select the desired language
  5. Navigate to Component tests
  6. Select Power source test (If the Power source test is unavailable, conduct the Battery and AC adapter tests separately)

If the Battery or AC adapter test displays a failure code and your notebook is still covered under warranty, it is highly recommended that you contact HP. You can get a new battery or power adapter under warranty coverage at no cost.  If you are out-of-warranty, you can replace these parts yourself.

 

Here are a few more things to try.

  1. Invoke the Device Manager (Windows key+X and click on Device Manager)
  2. Expand the Battery device section
  3. Right-click the Microsoft ACPI Compliant Control Method Battery and click on uninstall.
  4. Restart your notebook

A power reset could also help.

If the laptop battery is non-removable, ignore steps #2 and #4. 

  1. Unplug the AC adapter
  2. Remove the battery 
  3. Hold down the power button for at least 30 seconds
  4. Reinsert the battery 
  5. Plug in the AC adapter

If after you have tried everything in this list without any success and your notebook is still in warranty, it means that the charging circuit that is part of the system board has failed. Contact HP for a warranty service repair. The only resolution is to replace the system board. If your notebook is out of warranty, the repair will not be free.

 

 

 

 

 

 

 

 

FYI:  The normal amount of time most owners get out of a notebook battery is from two to five years.  Some people, because of the way they use the notebooks only manage to get one year or less from an original battery.

 

 

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