Is your notebook plugged in and not charging?

erico · ‎11-15-2018

The information provided by the Battery report is also applicable to any issue where there is an issue involving the battery.

Have you updated the notebook's BIOS to the latest version available at the notebook's software and driver download web document? This is the simplest step and may resolve the issue without your having to do anything else.

Can you still log into Windows when the power adapter is connected?

Excellent!

It would help the troubleshooting if you invoke the Windows battery report to see the condition of the battery.

✔️This is how to invoke the Battery-report.

Power on and boot to Windows.

In the search box next to the Windows icon, type in CMD and right-click the Command prompt icon that appears above and select Runas Administrator.

In the command prompt window, type in powercfg /batteryreport and press the enter key.

Now type in battery-report.html at the command prompt and press the enter key.

That should open a browser and invoke the detailed battery report.

This is the battery report produced by Windows 10 from my 2018 HP product loan notebook.

Battery report

COMPUTER NAME    SPECTRE-X360-20
SYSTEM PRODUCT NAME     HP Spectre x360 Convertible 15-ch0xx
BIOS    F.23 10/15/2018
OS BUILD    17134.1.amd64fre.rs4_release.180410-1804
PLATFORM ROLE    Mobile
CONNECTED STANDBY    Not supported
REPORT TIME    2018-11-17 13:44:58

    Installed batteries

Information about each currently installed battery
   BATTERY 1
NAME   Primary
MANUFACTURER   HP
SERIAL NUMBER   -
CHEMISTRY   LION
DESIGN CAPACITY   80,203 mWh
FULL CHARGE CAPACITY   80,203 mWh
CYCLE COUNT   -

Current estimate of battery life based on all observed drains since OS
install
Since OS install    6:08:17   -       6:08:17   -

Now that you have the battery report, you can make comparisons and that will allow you to evaluate the battery capacity history.

✔️How does the full charge capacity compare to the design capacity?

If it is at 75% or lower than the design capacity, then that it is likely to be the source of the charging issue.

What is the current estimate of battery life based on all observed drains since the OS install?

The report will give you a snapshot of the health of the notebook's battery. in particular, the battery capacity history is especially informative. The report for my 2018 HP product loan Spectre x360- 15t-ch0xx showed its history from when I first took it our of the box and started using it. The history is comprehensive.

You can include your report in a thread says by copying it and pasting it into a post in your thread. Use the "save as text" feature of the browser in that you have opened the report in. Save it to Windows notepad and either link it as a file in your thread or copy and paste it right into a post.

You can check the hardware condition of the Battery or the AC adapter using the HP PC Hardware Diagnostics UEFI utility. Notebooks that are from 2012 model year or newer and delivered with Windows have this as a delivered feature. HP Notebooks delivered with FreeDos do not have this as a delivered feature, but if you install Windows and use a GPT volume instead of MBR, you can add the UEFI environment that will allow use of the feature. Hp Pc Hardware Diagnostics can be downloaded and installed. Use the procedure below to invoke the utility:

Press the power button
Tap the Esc key to invoke the Startup menu
Select F2 (System Diagnostics)
Select the desired language
Navigate to Component tests
Select Power source test (If the Power source test is unavailable, conduct the Battery and AC adapter tests separately)

If the Battery or AC adapter test displays a failure code and your notebook is still covered under warranty, it is highly recommended that you contact HP. You can get a new battery or power adapter under warranty coverage at no cost. If you are out-of-warranty, you can replace these parts yourself.

Here are a few more things to try.

Invoke the Device Manager (Windows key+X and click on Device Manager)
Expand the Battery device section
Right-click the Microsoft ACPI Compliant Control Method Battery and click on uninstall.
Restart your notebook

✔️ A power reset could also help.

If the laptop battery is non-removable, ignore steps #2 and #4.

Unplug the AC adapter
Remove the battery
Hold down the power button for at least 30 seconds
Reinsert the battery
Plug in the AC adapter

If after you have tried everything in this list without any success and your notebook is still in warranty, it means that the charging circuit that is part of the system board has failed. Contact HP for a warranty service repair if your notebook is still in warranty. The only resolution is to replace the system board. If your notebook is out of warranty, the repair will not be free.

Here are some links that might be handy as well:

HP Notebook PCs - Battery Does Not Power Notebook or Hold a Charge

HP Notebook PCs - Testing and Calibrating the Battery (Windows)

HP Business Notebook PCs - HP Battery Health Manager

HP product Warranty check

https://support.hp.com/us-en/checkwarranty

FYI: The usual amount of service life most owners get out of a notebook battery is from two to five years. Some people, because of the way they use the notebooks only manage to get one year or less from an original battery. Notebook battery warranties are, except for a few exceptions, for one year.

We would like to encourage you to post a new topic in the community so our member will be able to help you as well, here is the link to post.

tuhamworld · ‎01-31-2020

I think am having same issue but the scenario here is worse

My Notebook shutdown when it ran out of battery.. Now there's no way I can turn it on since it's not charging

How do I go about it

The_Fossette · ‎02-04-2020

@tuhamworld,

Welcome to the HP Support Community!

I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details and I would appreciate if you could, perhaps elaborate on your concern.

What is the exact model for your computer?
What is the operating system you are using?
What is the exact issue you are facing?
Have you made any software or hardware changes on the computer?
Have you performed any troubleshooting steps before posting?

Look forward to hearing from you and you have a great day!

Take care.

Cheers!

Ish12 · ‎04-15-2020

My chromebook stopped charging using its charger, the charger works fine aince I tested it on different device. The odd thing is that it charges using a mobile phone charger. Please help.

tuhamworld · ‎04-16-2020

@The_Fossette

I have been able to solve it

Thanks. It was due to fault from the charger

tuhamworld · ‎04-16-2020

Hi Ish12

Have you tried to use another charger to charge your PC?

rosey8 · ‎11-30-2022

my HP laptop not charging this a new laptop why am i having chaging problems the charger not charging the laptop neither w.hen i use a different charging it not taking charge it only keep the the screen on

Tohir · ‎03-13-2023

Please can you help me out in my own aspect.

I will start from how it all started, I was installing a software and I realized I need to make some changes in my laptop bios, on entering the bios menu, I was met with a bios password which I knew nothing of, I bought my pc second hand use because of my part being Africa, so there’s chance’s someone might have put it there, maybe the first user. So I guess I should do a reset, I checked online and only follow the one that said removing of battery, and the cmos battery, I followed the guidelines for removing the two batteries and holding on power botton for 15 seconds, after doing that and trying to on my pc, I met with a checksum invalid message the message goes like this “

The CMOS checksum is invalid. The CMOS will be reset to the default configuration and will be rebooted. Please check your BIOS Setup options to see if they change.

CMOS Reset (502)

ENTER - Reboot the system“.

after the reboot the password was still there so I tried updating the bios software but it didn’t work because of the password require to finish the update which I didn’t know. That’s when I realized the greater issue, my laptop stopped charging, the percentage remain at 0. And I’ve tried everything online to make it charge but it isn’t working, I find it very uncomfortable and disturbed, I’ve tried uninstalling the two battery drivers, it’s not working, I’ve tried every other step too in resetting the bios none has work till present, except for the one that has to do with bin file from hp directory but I didn’t even get any response to requests for it and I’m not sure I can handle that steps, I have no money to take my pc to a physician as things are very hard in my country(NIGERIA) I only bought the pc to start something off online.

i don’t know what else to do, I tried the bios reset and recovery by pressing the window key and letter b or V, it didn’t work at all the pc remain blank on every try out. I tried making a battery test with the Hardware Diagnostics but it end up getting cancelled by itself, I don’t know why, some tests that I run say my battery and adapter ac is ok while some tests didn’t even get to the end as they got canceled by itself, I installed some other uefi diagnostics test by pressing f2 when the laptop is still booting but the test did not run it got stopped, I don’t know what else to do but if I won’t be able to fix the bios I’m not bothered I will find other means to use the laptop like that but the battery percentage and charging issue is giving so much concern as I can’t rely on using the electric power here, it’s not constant. Please someone should help me with any directive, I’m hanged. Remember I’ve done almost every possible stuff I came up with online so be sure of what you will be guiding me to do, thanks you all.

mathewwade · ‎04-10-2023

thanks my issue is resolve

Henry1212 · ‎05-20-2023

Make sure your operating system is up to date. Windows updates often include bug fixes and driver updates that can resolve USB-related issues. Sometimes, power management settings can interfere with USB functionality. Follow these steps to check and adjust power management settings, Open the Device Manager. Expand the "Universal Serial Bus controllers" section. Right-click on each USB Root Hub and select "Properties." In the Power Management tab, uncheck the option that allows the computer to turn off the device to save power.