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05-06-2016 03:20 PM
I updated to Windows 1O from Windows 8.1. I have updated the drivers. The monitor displays multi-color thin lines in columns. The lines flicker randomly. The monitor is a HP 2711x 27-inch Diagonal LED Monitor (XP600A). It does not appear there is a specific monitor driver for Windows 10. Any suggestions on how to resove this issue?
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Accepted Solutions
05-09-2016 12:00 PM
HI @TLL2016,
Thanks for getting back to me.
There is no BIOS updates, but there is newer graphics drivers.
Here is a link the download AMD UMA Graphics Driver.
Just to check the monitor, here a document for Display Quality Issues.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂
Thanks.
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
05-07-2016 11:30 AM
Hi @TLL2016,
I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the display. I will be glad to help you.
Please follow the steps from Display Driver Stopped Responding and Has Recovered (Windows 10, 8, 7).
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂
Thanks.
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
05-09-2016 10:09 AM
Thanks for the information. Unfortuanely, after completing the steps outlined, it did not correct the problem. The current BIOS version is AMI 7.07, 4/20/2012. There was no BIOS update available, so I assume I have the most recent version. Any other suggestions?
05-09-2016 12:00 PM
HI @TLL2016,
Thanks for getting back to me.
There is no BIOS updates, but there is newer graphics drivers.
Here is a link the download AMD UMA Graphics Driver.
Just to check the monitor, here a document for Display Quality Issues.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! 🙂
Thanks.
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!