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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-10-2014 05:02 PM

HP Recommended

Hey guys,

 

I have had my TouchSmart for about 2 years, and it's been near a year that my touch input hasn't been working, but since I wasn't really using it, I never followed up until last week. But I was pretty upset when I realized I had a 2 year warranty which was just expired on 02/02/14. I have tried all be basic things that has been suggested on this site or any other sites, such as running Windows update (and yes I installed the optional updates as well). I have also checked and updated all the drivers, and at this point is running out of options. I have a bit of IT experience so I think I know what I'm doing but I'm running out of ideas.   😞    Any suggesstions?

 

 

HP TouchSmart 610-1100z CTO Desktop PC

Windows 7 Home Premuim - Service Pack 1

Product no: QB912AV

Everything in Device Manager seems normal (no warning signs)

 

Thank you for help in advance

2 REPLIES 2

‎03-12-2014 10:57 AM - last edited on ‎03-06-2017 09:08 AM by HP Administrator

HP Recommended

Hello ShawnShamlou,

 

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I understand that your t ouch screen on your HP TouchSmart 610-1280qd CTO Desktop PC is not working and you are now out of warranty. I am providing you with an HP Support document: Troubleshooting Touch Screen Issues in Windows 7 that will give you troubleshooting steps to help you resolve this issue. I would focus my attention on the subject "Pressing the touch screen does not do anything" as that is the section that applies to your issue.

 

Please re-post with the results of this document. Thank you for bringing your issue to the HP Forums. Enjoy the rest of your day!


Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

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‎05-21-2016 06:56 AM

HP Recommended

I noticed an error last night that lasted until this morning. My HP Touchsmart 610 touch screen quit working. I checked device drivers and a USB controller error apparently prevented the touch screen from working. I rebooted the machine about five times before the error went away and the touch screen works again. This computer is from 2011 and runs Windows 10 Pro.

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