• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-22-2016 08:07 AM

HP Recommended
Product: HP Pavilion 22w 1920x1080 moni
Operating System: Microsoft Windows Vista

My HP Pavilion 22w fully HD 1920x1080 monitor (which is fairly new) does not connect to my newly purchased HP Omen 870-040na.  I have tried two hdmi cables but keep getting the same message. The monitor displays a message saying that it is searching for a signal - then that it cannot find a signal and then that it is going to sleep.

 

my old Pavilion PC worked perfectly with this monitor which is only a few months old.  The old PC had Windows XP. And connected via VGA.   I replaced it as it was too slow .  The new PC has Windows 10 and only  uses hdmi connections. 

 

Any help would be great.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-23-2016 04:22 AM - edited ‎07-23-2016 04:24 AM

HP Recommended

There should be an hdmi port on the video card. That should be the one that you connect the display to, not one of the two on the motherboard. See the image I posted earlier. Don't use either of those ports. They are inactive.

 

The video card outputs will be 90 degrees offset to the ports on the motherboard. 


I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
14 REPLIES 14

‎07-23-2016 03:10 AM - edited ‎07-23-2016 03:15 AM

HP Recommended

Have you gone into the display's menu and selected the HDMI port as the input before making the connection or when you see the eror message?

 

You can also put it on autoswitch. 

If this does not work, then there may be  an issue with the display.

 


I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-23-2016 03:25 AM

HP Recommended
Thank you Enrico. I have tried both of your suggestions previously but it did not help. I have also purchased a new hdmi cable but that made no difference. I have checked the monitor with a different pc and it works perfectly. I am not technical at all but wondered if it was windows 10 causing the problem. I used this monitor on a windows Xp system previously. I also noticed that I get an error message when I unplug the cable from the tower that says "check your cable" which suggests it is interacting in some way.
Was this reply helpful? Yes No

‎07-23-2016 03:30 AM - edited ‎07-23-2016 03:40 AM

HP Recommended

" I have checked the monitor with a different pc and it works perfectly"

 

Was that with HDMI input to the display?

 

 

I just read the specs for your display and see that states that it does not accept HDMI input.

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c00816295

 

I find it curious that Iam finding conflicting information from HP on your  display. Connect it to a DVI-I output to see if that is is indeed the case.

 


I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-23-2016 03:34 AM

HP Recommended
No it was with vga
Was this reply helpful? Yes No

‎07-23-2016 03:36 AM - edited ‎07-23-2016 03:48 AM

HP Recommended

Aha!  😉

 

See my last reply.

 

Your desktop's video outputs

  • DisplayPort resolution: 3840 x 2160 x 30 bpp @ 60 Hz (DP1.2)
  • DVI (dual-link) resolution: 2560 x 1600 x 32bpp @ 60Hz
  • HDMI resolution: 4096 x 2160 @ 60 Hz (HDMI 2.0)
  • Analog VGA resolution (via dongle): 2048 x 1536 x 32bpp @ 75Hz

Why did you not test it on one of the other video outputs?

 

I hope you were connecting the HDMI connector to the video card input, not the motherboard's video inputs. That will make a huge difference. As long as a video card is installed the motherboard's HDMI ports will be inactive.

 

The following image shows the motherboarfd's ports. Don't use those.

 

 


I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-23-2016 03:45 AM

HP Recommended
I don't think those are the specs for my monitor. It is product no J7Y67AA and is a hdmi/vga model. It does not accept dvi.
Was this reply helpful? Yes No

‎07-23-2016 03:50 AM - edited ‎07-23-2016 03:57 AM

HP Recommended
@Calotype wrote:
I don't think those are the specs for my monitor. It is product no J7Y67AA and is a hdmi/vga model. It does not accept dvi.

I agree. I just checked with the product number you just supplied.

http://www8.hp.com/us/en/products/monitors/product-detail.html?oid=7258800#!tab=specs

 

You supplied an incorrect product name in the post subject earlier. It should have been 22xw, not 22w.

That explains the conflicting information I found.

 

Which video input port are you using? motherboard or video card?

Anyone can have an oops moment and inadvertently connect to the wrong port, so its not a big deal. 


I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎07-23-2016 04:13 AM

HP Recommended
Thanks for checking and sorry for mixup but as I said I am not technically minded. The hp Omen product number W3D62EAHABU has two hdmi ports. I have tried both with no success. Grateful for your kind help on this.
Was this reply helpful? Yes No

‎07-23-2016 04:22 AM - edited ‎07-23-2016 04:24 AM

HP Recommended

There should be an hdmi port on the video card. That should be the one that you connect the display to, not one of the two on the motherboard. See the image I posted earlier. Don't use either of those ports. They are inactive.

 

The video card outputs will be 90 degrees offset to the ports on the motherboard. 


I am volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.