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‎04-17-2016 04:24 PM

HP Recommended
Product: hp p6754y magnesnum
Operating System: Microsoft Windows 7 (64-bit)

power button works but  no light on button

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-19-2016 09:12 AM

HP Recommended

Hi there @CATFISH01,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that the power button light is not working. I am happy to give you a hand with this.

 

It is likely that the lamp in the button is defective, either a loose connection or burnt out. If you like you can check the HP Parts Store, and look for a replacement part, or you can try contacting phone support if you want to look at a repair. In that case, please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-19-2016 09:12 AM

HP Recommended

Hi there @CATFISH01,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that the power button light is not working. I am happy to give you a hand with this.

 

It is likely that the lamp in the button is defective, either a loose connection or burnt out. If you like you can check the HP Parts Store, and look for a replacement part, or you can try contacting phone support if you want to look at a repair. In that case, please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!
Was this reply helpful? Yes No
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